Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
We’ve heard that a number of people have recently received calls from scammers claiming to be from the Financial Ombudsman Service.
Last updated:
27 January 2021
The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information or to ask for money. We would only contact you if you've been in touch with us to register a complaint – and then we would only speak to you about that complaint. We're a free service so we will never ask you for money and we don't pay compensation to you directly.
If you have received a call from us that seems suspicious and you’d like to check if it’s genuine, please phone us directly on 0800 023 4567 and we’ll be happy to help.
For more information on reporting fraud and what to do if you’ve been a victim of a fraud or scam, take a look at Action Fraud’s website.
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