Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
Have you been affected by the recent IT problems at Santander?
Find out how the Financial Ombudsman Service can help when there’s been an IT problem at a bank.
When there’s been a technical issue or an IT system problem at a bank, we tend to hear from people asking us:
- how do they get problems sorted?
- how can they complain?
- can the ombudsman help?
Following the technical issues experienced by Santander on Saturday 15 May, Santander has pledged to help its customers who were affected. To see what Santander is saying to its customers, you can look at the information on its website.
But if you’re unhappy with how they deal with what’s happened to you, you can contact us. We can usually get involved 15 days after you’ve raised your concerns with the bank.
Find out more about how we can help with complaints about IT problems at banks, or have a look at our general information on how to complain.
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