Find out how the Financial Ombudsman Service can help when there’s been an IT problem at a bank.
When there’s been a technical issue or an IT system problem at a bank, we tend to hear from people asking us:
Following the technical issues experienced by Santander on Saturday 15 May, Santander has pledged to help its customers who were affected. To see what Santander is saying to its customers, you can look at the information on its website.
But if you’re unhappy with how they deal with what’s happened to you, you can contact us. We can usually get involved 15 days after you’ve raised your concerns with the bank.
Find out more about how we can help with complaints about IT problems at banks, or have a look at our general information on how to complain.
18 July 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
