We’ve published our annual report and accounts 2019/2019 today.

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Latest news

Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service

4 June 2026

As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.

Press release Section 75

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Financial Ombudsman resolved more than 220,000 cases in the last year

21 May 2026

New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.

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Financial Ombudsman Service urges holidaymakers to check their travel insurance cover

19 May 2026

We are reminding holidaymakers to double-check their travel insurance ahead of the spring bank holiday getaway.

Travel Insurance

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