We’ve published our annual report and accounts 2019/2019 today.

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Latest news

Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

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Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26

3 April 2025

We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.

Plans and budget Press release

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Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today

1 April 2025

From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.

CMC

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