The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members. 

More information about the legal challenge can be found on the FCA’s website

If former British Steel Pension Scheme (BSPS) members have any concerns about their complaint and the time limits that may apply, we would recommend they complain to the Financial Ombudsman Service as soon as possible.  

We have a dedicated team who are dealing with complaints involving the transfers out of the BSPS. You can contact us by email [email protected], or use our online complaint form or call our helpline.  

Latest news

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

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Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

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Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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