Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
British Steel pension redress scheme legal challenge
The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members.
More information about the legal challenge can be found on the FCA’s website.
If former British Steel Pension Scheme (BSPS) members have any concerns about their complaint and the time limits that may apply, we would recommend they complain to the Financial Ombudsman Service as soon as possible.
We have a dedicated team who are dealing with complaints involving the transfers out of the BSPS. You can contact us by email [email protected], or use our online complaint form or call our helpline.
Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.