Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
The panel discussed the role insurance and long-term savings providers can play in addressing the strategic challenges facing the UK economy as it recovers from the social and economic impacts of the Covid-19 pandemic.
As part of the discussion, Caroline spoke about some of the challenges consumers and businesses have faced during the pandemic, and the complaints we’re seeing. She also spoke about the importance of clarity and transparency for insurance policies and the need to ensure customers have a clear understanding what they’re covered for.
You can find more information about complaints resulting from Covid-19 and the impact on consumers and SMEs in the links below.
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.