Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Following consultation, the FCA has confirmed that our award limits are increasing. Our award limit is the maximum amount we can require financial services firms to pay when we uphold complaints.
From 1 April 2019 our current award limit of £150,000 will change to:
And from 1 April 2020 onwards, both award limits will be automatically adjusted each year in line with inflation, as measured by the Consumer Prices Index (CPI).
For any complaints referred to us before 1 April 2019, the limits will remain at £150,000. We will be updating the guidance on our website to reflect these changes. The FCA’s recent policy statement on increasing our award limit sets out the full detail of the change.
For further enquiries:
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.