Financial Ombudsman Service appoints Director of Communications

Owen will lead the Communications function at the Financial Ombudsman Service, overseeing the development, implementation and evaluation of the internal and external communications strategies for the Financial Ombudsman.

Having started his career in journalism, Owen brings a wealth of communications and media experience, working in senior communications roles in central government over the last 15 years.

Owen currently works as Director of Communications and Digital Publishing at the Office for National Statistics.

Abby Thomas, Chief Executive and Chief Ombudsman, Financial Ombudsman Service said:

“Owen brings a wealth of Communications experience and has a proven track record of bringing to life data-led insight. This gives us a great opportunity to make more of the insight we hold and shaping it for our customers. Owen has led strong, engaged communications functions across government. I look forward to working with him."

Owen Brace said:

“I am thrilled to join the Financial Ombudsman Service, an organisation which aligns with my own values of fairness and champions a quality service for customers. I am passionate about showcasing the impact the Financial Ombudsman Service makes for its customers and sharing insight to help resolve issues early on.”

Owen will join the Financial Ombudsman Service in July 2023.

Notes to editors

About the Financial Ombudsman Service

The Financial Ombudsman Service was set up by Parliament to resolve individual complaints between financial businesses and their customers on a fair and reasonable basis, as an alternative to the courts. It can look into problems involving most types of money matters. It is committed to sharing insight and experience to encourage fairness and confidence in financial services.