Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
Today we’ve published our plans and budget for the financial year 2021/22.
Our plans and budget for 2021/22 incorporate feedback from stakeholders following a consultation in December 2020 and January 2021.
Our plans and budget document sets out that, in the year to the end of March 2021, despite the unprecedented impact of Covid-19, we expect to have resolved in excess of 95% of the volume of cases we’d originally planned to in our general casework.
However, the pandemic has also contributed to the substantial increase in the number of new complaints we received in 2020/21 – forecast to be at least 45% higher than expected at the beginning of the 2020/21 financial year.
The plans and budget published today sets out how the service is responding to this, including our plans to bring down waiting times.
Latest news
Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.