We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.
The Financial Ombudsman Service has won a Working Families Best Practice Award. It won best for ‘Mental Health and Wellbeing’, which was one of the newest and most popular categories this year.
The ombudsman service was recognised for its wide range of mental health activities and communication to de-stigmatise mental health. This is through its mental health first aiders, boosting resilience training, flexible working approach, workplace adjustments support, and the work its employee networks do to support its people.
The Working Families Best Practice Awards showcase and recognise employers who lead the way in offering flexible and employee friendly working environments.
Caroline Nugent, HR director at the Financial Ombudsman Service, said
I’m really proud that we’ve been recognised for our work in mental health. We’ve had positive feedback from people who really appreciate the support – and we hope that other employers will follow our lead.
6 December 2023
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
6 December 2023
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.