Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.
The Financial Ombudsman Service has won a Working Families Best Practice Award. It won best for ‘Mental Health and Wellbeing’, which was one of the newest and most popular categories this year.
The ombudsman service was recognised for its wide range of mental health activities and communication to de-stigmatise mental health. This is through its mental health first aiders, boosting resilience training, flexible working approach, workplace adjustments support, and the work its employee networks do to support its people.
The Working Families Best Practice Awards showcase and recognise employers who lead the way in offering flexible and employee friendly working environments.
Caroline Nugent, HR director at the Financial Ombudsman Service, said
I’m really proud that we’ve been recognised for our work in mental health. We’ve had positive feedback from people who really appreciate the support – and we hope that other employers will follow our lead.
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
13 January 2026
We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.