Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
What’s fair when it comes to complaints about fraud?
Each year we receive thousands of complaints in the wake of banking fraud and scams.
In the latest ombudsman news, we share our insight into these disputes and how we resolve them fairly. And we bring together expert perspectives on the what more needs to be done in the fight against fraud.
Read the latest edition (PDF 549KB) and subscribe to ombudsman news.
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.