Each year we receive thousands of complaints in the wake of banking fraud and scams.

In the latest ombudsman news, we share our insight into these disputes and how we resolve them fairly. And we bring together expert perspectives on the what more needs to be done in the fight against fraud.

Read the latest edition (PDF 549KB) and subscribe to ombudsman news.

Latest news

Baroness Manzoor announces she is stepping down after completing two terms

10 February 2025

Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.

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Financial Ombudsman Service to start charging professional representatives to refer cases

7 February 2025

The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.

Press release CMC

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Abby Thomas to step down as Chief Executive Officer and Chief Ombudsman of the Financial Ombudsman Service

6 February 2025

The Financial Ombudsman Service announces that Abby Thomas, who joined in October 2022 as Chief Executive and Chief Ombudsman, is stepping down.

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