Each year we receive thousands of complaints in the wake of banking fraud and scams.
In the latest ombudsman news, we share our insight into these disputes and how we resolve them fairly. And we bring together expert perspectives on the what more needs to be done in the fight against fraud.
Read the latest edition (PDF 549KB) and subscribe to ombudsman news.
19 February 2026
We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
