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Small business complains about customer service received from bank 

decisions and case studies / case studies

A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.

Banking SME ...

Published 12/10/2021    Last updated 12/10/2021

Consumer asks us to investigate error made with his pet insurance policy 

decisions and case studies / case studies

Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.

Insurance Pet Insurance ...

Published 12/10/2021    Last updated 12/10/2021

Consumer gets in touch about the wait for her car to be fixed 

decisions and case studies / case studies

Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.

Motor Insurance Repairs ...

Published 12/10/2021    Last updated 12/10/2021

Consumer complains after mortgage lender makes mistakes in correspondence 

decisions and case studies / case studies

George got in touch after asking his mortgage lender for a payment holiday, and noticed that the lender had spelt his name wrong in some of their correspondence to him.

Mortgages Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

Consumer wants compensation when his local bank branch was closed 

decisions and case studies / case studies

Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.

Banking Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

Consumer complains about how insurer takes payment for contents insurance 

decisions and case studies / case studies

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Insurance Contents insurance ...

Published 12/10/2021    Last updated 12/10/2021

Consumer complains insurer should honour treatment after policy is cancelled  

decisions and case studies / case studies

Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.

Insurance Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021