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Decisions database
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Financial difficulties
How we can help if you have a complaint about the way a financial business has treated you while you’re facing financial difficulties.
How we handle complaints
Information for financial businesses about our case-handling process, including what information to send us, the stages of our investigation and ‘proactively settled’ complaints.
Bank account closures guidance for consumers
Are you unhappy about the way your bank closed your account? Find out whether you can bring your complaint to us and what will happen if you do.
Current account charges guidance for consumers
On this page you'll discover whether you can bring a complaint about current account charges to us and what will happen if you do.
Unaffordable lending
Find out more information about what we look at when we deal with complaints about unaffordable lending.
Credit and borrowing money
How we can help if things go wrong when you borrow money.
Mortgage arrears charges
How we can help if you have a complaint about mortgage arrears charges.
Complaints about motor finance commission
Information for financial businesses who are handling and resolving complaints about commission paid by a lender to a car dealer when arranging a car finance agreement.
Distribution of profits guidance for consumers
Some building societies distribute profits to account holders. This page will tell you whether you can complain about such a scheme.
