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Consumer asks us to investigate difficulties trying to take out pet insurance policy for his cat 

Decisions and case studies / Case studies

Shai asked us to investigate whether an insurer should pay him compensation for difficulties he faced when trying to take out a pet insurance policy for his cat.

Pet Insurance Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

Consumer complains about insurer after they cause issue with policy renewal 

Decisions and case studies / Case studies

Emma got in touch about the issues she faced with her insurer and renewing her policy, and wanted us to see if their response was fair.

Insurance Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

My insurer didn't think there was a "medical necessity" to cut short my holiday 

Decisions and case studies / Case studies

Heather's insurer agreed to pay the cost of any necessary medical treatment Heather received while abroad, but didn’t think there was any 'medical necessity' for her to curtail her holiday.

Travel Insurance Distress and inconvenience ...

Published 01/06/2019    Last updated 10/07/2023

Consumer brings complaint after a business mistakenly transfers her pension funds  

Decisions and case studies / Case studies

Carol contacted us after a business had mistakenly transferred her pension funds. 

Pensions Distress and inconvenience ...

Published 12/10/2021    Last updated 31/08/2022

Consumer complains about a pricing mistake made on their insurance policy 

Decisions and case studies / Case studies

Hassan contacted us after noticing a price increase on his motor insurance policy.

Motor Insurance Distress and inconvenience ...

Published 16/12/2021    Last updated 16/12/2021

Consumer complains about unfair price change in their insurance policy 

Decisions and case studies / Case studies

Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.

Motor Insurance Distress and inconvenience ...

Published 16/12/2021    Last updated 27/09/2022

Couple complain about their contents insurance after expected payment is reduced 

Decisions and case studies / Case studies

After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.

Insurance Contents insurance ...

Published 07/03/2019    Last updated 31/07/2023

Consumer complains after payments for her credit card have been missed  

Decisions and case studies / Case studies

Samaira got in touch after she'd noticed on different occasions that payments for her credit card hadn't gone out from her bank account and she'd had to get in touch herself to make sure the payments were made.

Banking Credit Cards ...

Published 12/10/2021    Last updated 12/10/2021

Consumer complains it took too long for her mortgage lender to send her mortgage balance 

Decisions and case studies / Case studies

Natasha brought a complaint to us after she had to make several requests before her mortgage lender sent through her outstanding balance, and she didn't think this was fair.

Mortgages Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

Consumer wants compensation for inconvenience and delays in claim on car insurance 

Decisions and case studies / Case studies

Farzana contacted us after facing multiple issues with her car insurer, and felt that she should get compensation for the distress caused and ongoing impact it would have.

Motor Insurance Distress and inconvenience ...

Published 12/10/2021    Last updated 12/10/2021

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