We’ve published our complaints data from the second half of 2021
13 April 2022
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
Several parts of the UK have been affected recently by storms. If you have experienced loss or damage caused by the storms and need to make a claim on your insurance policy, you should contact your insurer in the first instance.
Read more information about our approach to resolving the complaints we see about storm or flood damage.
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved.
Our data and insight are published regularly about the cases we see to raise awareness, prevent complaints and unfairness arising. From our complaints data to our blogs and insight summaries, and our publications.
13 April 2022
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
31 March 2022
The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.
30 March 2022
The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.