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The Financial Ombudsman Service is covered by the Data Protection Act 2018, which places legal obligations on us, as a data controller, when we process personal information about individuals. Our entry in the "public register of data controllers" can be seen online on the Information Commissioner's website.

free, fair, for everyone

The UK's official expert in sorting out problems with banking, insurance, PPI, loans, mortgages, pensions and other money and financial complaints.

need help?

consumer helpline
0800 023 4567

our technical advice desk
(for businesses and consumer advisers)
020 7964 1400

media enquiries
press office - 020 7964 1234 out of hours - 07901 118 018