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Check the progress of your case
- check progress and receive online updates
- respond to questions or requests for information from us
- understand next steps for your case
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Communicate with us
- send and receive direct messages or update your details online
- contact our customer service team or your investigator direct
- live chat function for IT support while using the portal
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Send and receive documents
- you can send us documents quickly and securely
- share a range of file types and larger files
- view and download information about your complaint in one central place
For consumers
Ombudsman Connect provides an easy and secure way to stay up to date on the progress of your case with the Financial Ombudsman.
If you have a case with us, you can now sign up to use Ombudsman Connect to log in, view and manage your case online.
Key features and benefits
Once we’ve set up your case, Ombudsman Connect lets you to track the progress online, at a time that's suitable for you. You can also upload documents and share information with us using the messaging service.
What you need to know before signing up
Customers who already have a case with us will receive an invitation to sign up to Ombudsman Connect by the end of 2025, but you can request access earlier than that by calling us on 0800 023 4567.
Once you receive your invitation, you’ll be asked to follow steps to set up a password and complete security information.
If you register to use Ombudsman Connect, we will use it as the main way we update or contact you about your case with us.
If you’re using a lawyer or claims management company to represent you, you won’t be able to use our online portal to view or manage your case directly. Please contact us if you have any questions about this.
You can’t bring a new complaint to us using Ombudsman Connect. To bring a new complaint to us online, you must use our online complaint form.
Log in
After you have completed the sign-up process, you can log in to Ombudsman Connect to view and track your case.
If you have any issues logging in, you can call or email our helpline and our Customer Advisers will be able to help you.
