Ombudsman Connect and Ombudsman Connect for Business are secure online portals for consumers and businesses to track and manage their cases with us. You can find the links on this page to log in.
For consumers
If you have sent us your complaint and accepted our sign up invitation, our portal (Ombudsman Connect) lets you:
- track your case progress
- send messages and upload files securely
- access updates anytime
Want to know more?
If you haven’t made a complaint to us yet, you can do this online using our forms, or you can find out more about how our portal works.
For businesses
If you deal with complaints and have registered to use our portal, Ombudsman Connect for Business allows you to:
- review case status and actions needed
- share updates and documents
- access data and insight
Need help?
If you’re having trouble logging in or want to find out how to sign up to use our portal, see our information for businesses.
