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We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. If we’re diverse and inclusive, we’ll better understand different perspectives – which is fundamental to our job resolving financial complaints.

Our people bring a huge range of personal and professional experience. And to ensure everyone’s able to perform at their best, it’s essential people feel able to be themselves, and to create a career that balances life inside and outside work.

Sometimes that’s about practical things – like when and where you do your job. Depending on your role, you might be able to work outside 9-5, part-time or from home. Our flexible shared parental leave helps people make the most of being a mum or dad. Our people can also take up to five days’ paid leave for caring responsibilities.

Our employee-led networks – ranging from LBGT, mental wellbeing and BAME, through to faith groups, parents and women – help us understand what really matters to our people, provide everyday support to their colleagues and run regular events. And our people regularly give their time and money to causes in our local community, as well as to our chosen charity, London’s Air Ambulance.

We work with a range of external organisations to help us in our aim to lead the way in being equal, diverse and inclusive. You can read more about our progress here.

our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

our benefits

what we offer

You'll be working in a values based organisation, where you can be yourself, have varied and interesting work - and be surrounded by talented people who are passionate about the difference they make. We'll reward your hard work and commitment by giving you a range of great benefits.