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community engagement

We want to support our people in understanding the communities we work in and serve. Our partnership with the East London Business Alliance gives our people the opportunity to be involved in skills-based volunteering.

Working with external networks and partners in this way helps us to better understand the needs of our customers - and improves awareness of our service within communities who are currently under-represented among the people who contact us.

Our employees volunteer with local communities. They help to deliver aspiration-raising programmes for local young people, CV support sessions for local people who are long-term unemployed, as well as team challenges in local schools, hospices and community spaces.

Our people also support a number of UK registered charities through our payroll giving and “pennies” schemes. We’ve supported a number of charity partners over the past three years - voted for by our employees - including Richard House Children’s Hospice, Macmillan, Alzheimer’s UK and Haven House. For 2017 to 2019, our charity partner is London's Air Ambulance.

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