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panel of ombudsmen

Our ombudsmen make final decisions in the cases that our adjudicators have not been able to resolve more informally, earlier in our dispute-resolution process. Appointments to the panel of ombudsmen are made under paragraphs 4 and 5 of schedule 17 of the Financial Services and Markets Act 2000.

Caroline Wayman
chief ombudsman & chief executive

appointed July 2014

career history

  • principal ombudsman, Financial Ombudsman Service
  • adjudicator, Insurance Ombudsman Bureau
  • non-practising barrister

Richard Thompson
principal ombudsman and quality director

appointed November 2014

career history

  • ombudsman, Financial Ombudsman Service
  • head of consumer enforcement, Ofcom
  • competition policy manager, Oftel

Garry Wilkinson
principal ombudsman and director of new services

appointed November 2014

career history

  • director of PPI operations, Financial Ombudsman Service
  • head of casework operations, Financial Ombudsman Service
  • compliance manager for a firm of independent financial advisers

Tim Archer, lead ombudsman (and director of casework)

appointed April 2017

career history

  • director of casework, financial ombudsman services
  • assistant director of PPI, financial ombudsman service
  • head of casework operations, financial ombudsman service
  • head of Cash Performance UK operations, Barclays

Yvette Bannister
lead ombudsman and general counsel

appointed March 2012

career history

  • deputy general counsel, Financial Ombudsman Service
  • assistant director, the Office of the Investment Ombudsman
  • solicitor, private practice

Nathan Horner
lead ombudsman (and director of mass claims casework)

appointed September 2015

career history

  • assistant director, Financial Ombudsman Service
  • head of casework teams, Financial Ombudsman Service
  • investment supervision analyst, Personal Investment Authority

Pat Hurley
lead ombudsman (and director of investigations casework)

appointed September 2015

career history

  • director of casework, Financial Ombudsman Service
  • head of casework teams, Financial Ombudsman Service
  • manager, paralegal firm

Lesley Maslen, lead ombudsman (and director of casework)

appointed July 2017

career history

  • director of customer experience, Catalyst Housing
  • head of customer service, Which?
  • account manager, Lloyds Bank

David Millington
lead ombudsman

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Office of the Banking Ombudsman
  • head of customer relations, Midland Bank (now HSBC)

Charlie Sweeney
lead ombudsman (and director of mass claims casework)

appointed September 2015

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • compliance auditor at an independent financial advisory firm

Richard West
lead ombudsman (decisions, rules and jurisdiction)

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

Paul Whiteing
lead ombudsman (and director of investigations casework)

appointed September 2015

career history

  • chief executive and board member, PhonepayPlus
  • director of policy & innovation, PhonepayPlus
  • deputy director of policy & external affairs, PhonepayPlus

Clare Mortimer
managing ombudsman

appointed April 2014

career history

  • ombudsman, Financial Ombudsman Service
  • casework manager, Financial Ombudsman Service
  • deputy complaints manager, Office of the Banking Ombudsman

our ombudsmen

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Naima Abdul-Rasool , ombudsman

appointed 8 January 2018

career history

  • solicitor/team Leader, Plexus Law
  • solicitor, Private Practice

Esther Absalom-Gough, ombudsman

appointed February 2015

career history

  • solicitor, HM Treasury
  • solicitor, Department of Work and Pensions
  • solicitor, Cabinet Office

Tope Adeyemi, ombudsman

appointed April 2014

career history

  • case presenter, Association of Chartered Certified Accountants
  • barrister, Nursing and Midwifery Council
  • barrister, 5 Pump Court Chambers

Shazia Ahmed, ombudsman

appointed June 2015

career history

  • barrister, Private Practice
  • crown advocate, Crown Prosecution Service
  • independent member, Parole Board

Farhana Akhtar, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • supervisor, Arcadia

Sally Allbeury, ombudsman

appointed November 2014

career history

  • assistant director, Border Force
  • inspector/senior executive officer/assistant director, Office of the Independent Chief Inspector of Borders and Immigration
  • claims investigation and audit specialist, AXA-PPP Healthcare

Claire Allison, ombudsman

appointed March 2012

career history

  • team manager at the Financial Ombudsman Service
  • customer liaison representative at TD Waterhouse UK

Emma Ali-Noor, ombudsman

appointed May 2013

career history

  • barrister, 18 Red Lion Court
  • barrister, 3 Temple Gardens
  • barrister, not-for-profit sector

Reena Anand, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

Richard Annandale, ombudsman

appointed September 2017

career history

  • Tactical adviser – Metropolitan Police

Renja Anderson, ombudsman

appointed January 2017

career history

  • lead adjudicator, Financial Ombudsman Service
  • executive assistant, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Jane Archer, ombudsman

appointed January 2014

career history

  • executive director, London First
  • associate director, Macquarie Bank Group
  • analyst, Bank of England

Jade Alexander, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • removals manager, home office
  • immigration caseowner, UK Border agency

David Ashley, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • financial representative, Britannic Assurance

Nicolas Atkinson, ombudsman

appointed February 2012

career history

  • solicitor, Clifford Chance
  • trustee for the Disability Coalition for Tower Hamlets
  • trustee for the Muscular Dystrophy Campaign

B

Charles Bacon, ombudsman

appointed October 2015

career history

  • senior legal manager, Nationwide Building Society
  • partner at Fergus Houghton & Co
  • solicitor at Daw Roberts & Andrew and Clark Willmott & Clarke

Timothy Bailey, ombudsman

appointed August 2014

career history

  • interim director of scrutiny and quality, Professional Standards Authority
  • head of referrals, Standards Board for England
  • investigator, Independent Housing Ombudsman

Michael Ball, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • paralegal, private practice

Jack Baldry, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • helpline legal adviser, Right Corecare

Louise Bardell, ombudsman

appointed October 2013

career history

  • head of group credit regulatory and Reporting, Lloyds Banking Group
  • senior manager, Lloyds Banking Group
  • senior credit analyst, Lloyds Banking Group

Greg Barham, ombudsman

appointed January 2008

career history

  • assistant casework manager, Financial Ombudsman Service
  • insurance claims negotiator, Claims and Recoveries Bureau ltd

Ros Barnett, ombudsman

appointed November 2012

career history

  • senior commercial property solicitor, Devonshires Solicitors
  • partner, Barnett Sampson Solicitors

Derry Baxter, ombudsman

appointed November 2004

career history

  • adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
  • compliance technician, Century Life plc
  • financial consultant, Nationwide Building Society

Nicola Beakhust, ombudsman

appointed November 2016

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Phillip Berechree, ombudsman

appointed January 2014

career history

  • independent management consultant and workplace mediator, various public sector organisations
  • programme manager and caldicott guardian, City of Westminster
  • head of joint commissioning for workforce and provider development, Adult and Children's Services in Westminster

Asma Begum, ombudsman

appointed January 2017

career history

  • policy and communications adviser, Financial Ombudsman
  • adjudicator, Financial Ombudsman Service
  • personal assistant to CEO, Vibrance

Colette Bewley, ombudsman

appointed February 2015

career history

  • director of development and innovation, Burges Salmon LLP
  • non-executive director, The Pensions Advisory Service
  • partner, Burges Salmon LLP

Chris Bick, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • adjudicator, financial ombudsman service
  • helpline consultant, financial ombudsman service

Jim Biles, ombudsman

appointed March 2012

career history

  • casework adviser, Financial Ombudsman Service
  • financial adviser, Pearl Assurance and Colonial

Kathryn Billings, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • adjudicator, financial ombudsman service

David Bird, ombudsman

appointed June 2011

career history

  • casework manager, Financial Ombudsman Service
  • compliance officer, Co-op Bank Financial Adviser

Vicki Blackwood, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service

Emma Boothroyd, ombudsman

appointed April 2012

career history

  • adjudicator, Solicitors Regulation Authority
  • adjudicator, Legal Complaints Service
  • practice standards adviser, The Law Society
  • solicitor, Goldstones Solicitors

Carolyn Bonnell, ombudsman

appointed November 2014

career history

  • solicitor / higher courts advocate / team leader, GT Stewart
  • solicitor, O'Keeffe Solicitors

Michelle Boundy, ombudsman

appointed January 2014

career history

  • chief executive, SurreySave Credit Union
  • senior organisational development consultant, London Borough of Hammersmith and Fulham
  • strategic efficiency manager, London Borough of Hammersmith and Fulham

Cathy Bovan, ombudsman

appointed July 2011

career history

  • team manager at the Financial Ombudsman Service
  • management roles at Alliance and Leicester

Gemma Bowen, ombudsman

appointed July 2013

career history

  • dispute resolution solicitor, Insight Law LLP
  • head of consumer focus investigations, Consumer Focus
  • consultant solicitor, Hek Jones Solicitors

John Bower, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • mortgage and protection manager, HSBC
  • constable, South Yorkshire Police

Nicola Bowes, ombudsman

appointed November 2014

career history

  • fee paid judge, First Tier Tribunal - Social Entitlement Chamber
  • fee paid judge, First Tier Tribunal - Immigration & Asylum Chamber
  • investigator, Parliamentary and Health Service Ombudsman

Matthew Bradford, ombudsman

appointed February 2016

career history

  • adjudicator, Financial Ombudsman Service
  • assistant, Town Planning, London Borough of Bromley

Nigel Bremner, ombudsman

appointed January 2015

career history

  • chair, investigating committee, Nursing and Midwifery Council
  • lay member, professional conduct committee, Bar Standards Board
  • chair, disciplinary committee, Association of Chartered Certified Accountants

Ben Brewer, ombudsman

appointed May 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • operational contact manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Neil Bridge, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • paralegal, CLAIMS

Sian Brightey, ombudsman

appointed March 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • customer administration manager, HCA International
  • medical risk and policy manager, Bupa International

Thomas Brissenden, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • personal banker, Santander

Colin Brown, ombudsman

appointed May 2012

career history

  • director of markets and projects, Office of Fair Trading
  • chairman, Financial Services Consumer Panel
  • deputy director of research, Consumers' Association

Joanna Brown, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • pro-bono advisor, The Tribunal Representation Service

June Brown, ombudsman

appointed February 2010

career history

  • independent assessor, Student Loans Company
  • investigator, Parliamentary & Health Service Ombudsman
  • schools adjudicator, Department for Children, Schools and Families

Daniel Bunting, ombudsman

appointed October 2018

career history

  • senior probation officer, Kent Surrey Sussex CRC
  • senior probation officer, Staffordshire West Midlands CRC
  • probation officer, Staffordshire West Midlands CRC

Jeff Burch, ombudsman

appointed 3 January 2018

career history

  • senior probation officer, Kent Surrey Sussex CRC
  • senior probation officer, Staffordshire West Midlands CRC
  • probation officer, Staffordshire West Midlands CRC

Andy Burlinson, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • loss assessor, Royal London
  • caseworker, Royal London

C

Edward Callaghan, ombudsman

appointed November 2012

career history

  • partner, Mills & Reeve Solicitors

  • member of the Chartered Institute of Arbitrators

Greg Callander, ombudsman

appointed January 2019

career history

  • customer service & business support manager, London Borough of Waltham Forest
  • operations manager, London Borough of Hackney
  • team manager, London Borough of Hackney

Michael Campbell, ombudsman

appointed January 2015

career history

  • detective chief superintendent - head of crime & operational support, Hertfordshire Police
  • national implementation lead - Police National Database, Home Office
  • senior detective, Metropolitan Police service

Marie Camenzuli, ombudsman

appointed November 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Ben Castell, ombudsman

appointed January 2017

career history

  • head of casework teams, Financial Ombudsman Service
  • local director, Lloyds Banking Group
  • regional operations manager, Lloyds Banking Group

Angela Casey, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • assistant court manager, Her Majesty's Courts and Tribunals Service
  • section head, Her Majesty's Courts and Tribunals Service

Nadya Chandra, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • associate, Fidelity International

Julia Chapman, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • branch manager, Britannia Building Society
  • team leader, Charcol Online

Adam Charles, ombudsman

appointed October 2018

career history

  • executive adviser, chief executive's office, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • money adviser, National Debtline

Jo Chilvers, ombudsman

appointed October 2013

career history

  • justice consultant, UK and European government departments, probation services and the European Commission
  • specialist panel member of the Criminal Injuries Compensation Awards Tribunal
  • performance improvement manager, National Offender Management Service

Julia Chittenden, ombudsman

appointed April 2016

career history

  • lawyer, Independent Police Complaints Commission
  • barrister, Becket Chambers

Daniela Cirignano, ombudsman

appointed May 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Ellie Clare, ombudsman

appointed September 2012

career history

  • head of scrutiny, Royal Borough of Kensington and Chelsea
  • scrutiny and civic manager, London Borough of Barking and Dagenham
  • overview and scrutiny officer, London Borough of Hackney

Carole Clark, ombudsman

appointed May 2013

career history

  • customer care & complaints manager, Islington Council
  • adjudicator, Tenancy Dispute Service
  • corporate complaints officer, Islington Council

Simon Coe, ombudsman

Appointed November 2016

career history

  • head of casework, Financial Ombudsman Service
  • operations manager, Financial Ombudsman Service
  • senior case officer, PIA Ombudsman Bureau

Juliet Collins, ombudsman

appointed July 2013

career history

  • advisory lawyer, Treasury Solicitor's Department
  • advisory lawyer, Department for Environment, Food and Rural Affairs
  • professional support lawyer, Denton Wilde Sapte

Robert Collinson, ombudsman

appointed January 2015

career history

  • director of the Law Clinic, Edge Hill University
  • chairman of fitness to practise panels, Nursing and Midwifery Council
  • non-executive director, Wrightington, Wigan and Leigh NHS Foundation Trust

Laura Colman, ombudsman

appointed February 2013

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handler, financial services sector

Rebecca Connelley, ombudsman

appointed March 2010

career history

  • head of partnerships, RSA Insurance
  • commercial director, GE Money EMEA
  • client director, GE Consumer Finance UK

Sarah Conway, ombudsman

Appointed November 2016

career history

  • head of casework, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • investigations manager, General Social Care Council

Gavin Cook, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • mortgage and financial advisor, Barclays Bank PLC

Peter Cook, ombudsman

appointed May 2012

career history

  • relationship manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • management roles at Halifax PLC

Stephen Cooper, ombudsman

appointed March 2010

career history

  • founding partner, Coopers Solicitors
  • partner, Capsticks Solicitors
  • solicitor, Barry Lewis Solicitors

Terry Connor, ombudsman

appointed September 2013

career history

  • senior independent director, Henderson Private Equity Trust plc
  • independent member of the Hertfordshire Police Authority
  • independent member of the Legal Services Board
  • non executive director, Financial Services Compensation Scheme Ltd

Nicola Crabb, ombudsman

appointed November 2018

career history

  • district crown prosecutor, Crown Prosecution Service
  • solicitor and higher court advocate, Crown Prosecution Service

Lee Crawford, ombudsman

appointed May 2016

career history

  • team manager - Financial Ombudsman Service
  • deputy service delivery manager - Southampton University
  • team manager - British Gas

Michael Crewe, ombudsman

appointed July 2011

career history

  • business adviser for the Competition Commission
  • independent member of the Parole Board
  • senior management roles at Barclays Bank

Alison Cribbs, ombudsman

appointed January 2014

career history

  • partner, Sacker and Partners LLP
  • solicitor, Rowe and Maw

Will Culley, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handler, Royal Bank of Scotland
  • customer advisor, Royal Bank of Scotland

Nicola Curnow, ombudsman

appointed July 2016

career history

  • analyst, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • researcher, Human Rights Centre

D

Paul Daniel, ombudsman

appointed January 2009

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Kim Davenport, ombudsman

appointed December 2010

career history

  • complaints manager, Mercer
  • senior complaints officer, AXA Sun Life

Andrew Davies, ombudsman

appointed August 2017

career history

  • senior manager, The Audit Commission
  • chief executive, CDHA (now part of Hyde Group)
  • area manager, The Housing Corporation

Caroline Davies, ombudsman

appointed September 2014

career history

  • senior associate, Penningtons Manches LLP
  • solicitor/senior manager, Age UK
  • assistant solicitor, RadcliffesLeBrasseur

Emma Davy, ombudsman

appointed February 2017

career history

  • deputy district judge (Civil-Western Circuit), Her Majesty's Court and Tribbunals Service
  • assistant boundary commissioner, Boundary Commission for England
  • independent member - The Parole Board

Elizabeth Dawes, ombudsman

appointed February 2010

career history

  • senior policy manager, Barclays Wealth
  • compliance manager, Barclays Stockbrokers
  • compliance manager, NatWest Stockbrokers

Rob Deadman, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • financial planning manager, NatWest Bank Plc
  • mortgage broker, John Charcol

Karen Dennis-Barry, ombudsman

appointed March 2014

career history

  • children's complaints & access to records service manager, Lewisham Council
  • caseworker, Legal Aid Board
  • legal assistant, HM Customs & Excise Drugs Prosecution & Enforcement Service

Daniel O’Dell, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • personal banker, Barclays bank

Jag Dhuphar, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

Simon Dibble, ombudsman

appointed June 2011

career history

  • casework adviser, Financial Ombudsman Service
  • financial adviser, Bank of Scotland Investment Service
  • solicitor, private practice

Stephen Dickie, ombudsman

appointed May 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • district manager, Yorkshire Building Society

Katie Doran, ombudsman

appointed May 2012

career history

  • head of clinical governance, Moorfields Eye Hospital
  • governance and performance manager, Berkshire East Primary Care Trust
  • governance project manager, Wandsworth Primary Care Trust

Rona Doyle, ombudsman

appointed June 2011

career history

  • sole practitioner solicitor (life & disability insurance)
  • insurance partner, Browne Jacobson Solicitors
  • partner, Davies Lavery Solicitors

Maria Drury, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • area sales manager, Nationwide Building Society
  • branch manager, Nationwide Building Society

Derek Dunne, ombudsman

appointed January 2017

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • higher executive officer, Personal Injuries Assessment Board

E

Rachel Ellis, ombudsman

appointed January 2014

career history

  • barrister, Nursing and Midwifery Council
  • barrister, 187 Fleet Street
  • paralegal, Edward Fail Bradshaw & Waterson Solicitors

Rebecca Ellis, ombudsman

appointed September 2014

career history

  • associate solicitor, Stevens & Bolton LLP
  • assistant solicitor, Winckworth Sherwood
  • assistant solicitor, Payne Hicks Beach

Emma English, ombudsman

Appointed January 2017

career history

  • head of casework, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Susan Ewins, ombudsman

appointed August 2015

career history

  • senior manager, investigations and quality assurance, Healthcare Commission
  • head of casework, the Disability Rights Commission
  • manager and senior investigator, Commission for Racial Equality

Hannah Eykel, ombudsman

appointed January 2017

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service

F

Sara Falzon, ombudsman

appointed January 2017

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • mortgage underwriter, Nationwide Building Society

Gemma Farrell, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Paul Featherstone, ombudsman

appointed February 2012

career history

  • senior associate at the Financial Services Authority
  • adjudicator at the Financial Ombudsman Service

Jan Ferrari, ombudsman

appointed May 2013

career history

  • national partnership manager, Money Advice Service
  • regional manager, Financial Services Authority
  • assistant director, Money Advice Trust

Michael Fisher, ombudsman

appointed November 2016

career history

  • head of quality and service improvement, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • branch manager, Nationwide Building Society

Liz Forbes, ombudsman

appointed April 2013

career history

  • head of case management/investigations, Nursing and Midwifery Council
  • senior lawyer, Nursing and Midwifery Council
  • senior crown prosecutor, Crown Prosecution Service

Laura Forster, ombudsman

appointed October 2013

career history

  • lawyer, HM Treasury
  • lawyer, Home Office
  • lawyer, Department for Culture, Media and Sport
  • associate solicitor, Slaughter and May

Richard France, ombudsman

appointed March 2017

career history

  • director of business and commercial banking, Co-operative Bank
  • regional director corporate banking, Royal Bank of Scotland
  • senior relationship manager, NatWest Bank

Juliana Francis, ombudsman

appointed February 2005

career history

  • head of professional conduct, Association of Chartered Certified Accountants
  • solicitor, private practice

Andrew Fraser, ombudsman

appointed May 2012

career history

  • assistant director, UK Border Agency
  • deputy head of the transition team, Gambling Commission
  • senior VAT policy adviser, HMRC

Christine Fraser, ombudsman

appointed July 2013

career history

  • solicitor with a Local Authority, Governance and Regulatory background
  • clerk to the Trust, Governors and Council
  • head of Registration, Royal College of Veterinary Surgeons
  • practice Standards Adviser, The Law Society

Linda Freestone, ombudsman

appointed November 2012

career history

  • immigration judge, First Tier Tribunal (Immigration and Asylum) Chamber
  • deputy district judge, Magistrates Court
  • solicitor, Freestone Solicitors

Jack Ferris, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial ombudsman Service
  • adjudicator, Financial ombudsman service
  • claims officer, Earthquake Commission of New Zealand
  • account Manager, Jobserve Australia

Camilla Finnigan, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • research assistant, Globe Business Publishing

Esperanza Fuentes, ombudsman

appointed March 2019

career history

  • head of legal operations, Which Ltd
  • solicitor legal advice team, Which Ltd
  • crown prosecutor, Crown Prosecution Service

Simon Furse, ombudsman

appointed April 2014

career history

  • change director, Department for Work & Pensions
  • finance director, The Pension Service
  • senior executive, Barclays Bank PLC

Geoffrey Futer, ombudsman

appointed December 2010

career history

  • adjudicator/casework adviser, Legal Complaints Service
  • senior solicitor, Tollers

G

Jane Gallacher, ombudsman

appointed November 2016

career history

  • lawyer, Practical Law
  • professional support lawyer, Pinsent Masons
  • professional support layer, Denton Wilde Sapte

Laura Garvin-Smith, ombudsman

appointed February 2017

career history

  • professionals regulation lawyer, General Pharmaceutical Council
  • senior investigating committee manager, General Dental Council
  • corporate solicitor, General Dental Council

Philip Gibbons, ombudsman

appointed April 2015

career history

  • company solicitor, The Protection Specialist Ltd
  • partner, BLM LLP
  • solicitor, BLM LLP

Christopher Gilbert, ombudsman

appointed April 2012

career history

  • practising as a Chartered Arbitrator and Mediator
  • partner, Steeles Solicitors
  • partner, Kester Cunningham John Solicitors

Helen Giles, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • learning and development consultant, Financial Ombudsman Service
  • consumer consultant, Financial Ombudsman Service

Jenny Giles, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • provider support services manager, International SOS
  • claims manager, BUPA Travel Services

Georgina Gill, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • legal secretary, Wills Probate and Trusts

Rod Glyn-Thomas, ombudsman

appointed May 2013

career history

  • head of international complaints, Barclays
  • senior investigator, Office of the Complaints Commissioner
  • complaints officer, Financial Services Authority

Michael Goldberg, ombudsman

appointed November 2013

career history

  • senior associate, Kennedys Solicitors
  • partner, DAC Beachcroft Solicitors
  • associate, DAC Beachcroft Solicitors
  • solicitor, Blount Petre Kramer Solicitors

Adam Golding, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • collections team manager, Fredrickson International Limited
  • learning and development consultant, Fredrickson International Limited

Cara Goodbody, ombudsman

appointed September 2014

career history

  • account manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • policy adviser, Ministry of Justice

Sophie Goodyear, ombudsman

appointed March 2019

career history

  • head of complaints, The Labour Party
  • compliance officer, The Labour Party
  • product delivery team leader, Inspiring Learning

Joyce Gordon, ombudsman

appointed May 2012

career history

  • transformation management leader, Co-operative Banking Group
  • market analyst, Royal Mail
  • solicitor, Alsop Wilkinson, Eversheds, and Shoosmiths

Luke Gordon, ombudsman

appointed November 2016

career history

  • adjudicator, Financial Ombudsman Service
  • proprietary fixed income trader, MET Traders Ltd
  • broker, MET Traders Ltd

Lorna Goulding, ombudsman

appointed September 2014

career history

  • team manager, Financial Ombudsman Service
  • complaint handler, Financial Services Authority
  • quality & marketing manager, Deedscan Limited

Ivor Graham, ombudsman

appointed January 2014

career history

  • tax consultant, Organisation for Economic Co-operation and Development
  • deputy director, Customer Directorate, HM Revenue & Customs
  • technical and policy adviser, Business Tax Directorate, HM Revenue & Customs

Elizabeth Grant, ombudsman

appointed November 2014

career history

  • legal counsel, Euroclear SA
  • interim legal counsel, Equiniti Limited
  • senior solicitor, Lloyds Banking Group

Chandni Green, ombudsman

appointed January 2017

career history

  • executive adviser, Financial Ombudsman Service
  • outreach officer, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Sarah Green, ombudsman

appointed June 2016

career history

  • team manager, financial ombudsman service
  • manager, cadbury garden centre

Sandra Greene, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • branch manager, NatWest Bank

Jocelyn Griffith, ombudsman

appointed January 2015

career history

  • fee paid judge, First Tier Tribunal - Social Entitlement Chamber
  • legal team manager, Central London LJA HMCTS
  • deputy secretary, London Advisory Committees MOJ

Dawn Griffiths, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handling in the consumer credit and independent financial advisory sectors

Michelle Griffiths, ombudsman

appointed January 2017

career history

  • head of casework teams (interim), Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

H

Abdul Hafez, ombudsman

appointed April 2015

career history

  • lawyer, Serious Fraud Office
  • lawyer, Treasury Solicitor's Department
  • associate, Herbert Smith Freehills LLP

Rebecca Haigh, ombudsman

appointed September 2014

career history

  • global VAT manager, Unisys
  • finance and performance management team, Accenture
  • VAT manager, Deloitte & Touche

Richard Hale, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • customer relations manager, Barclays

Sean Hamilton, ombudsman

appointed December 2010

career history

  • public prosecutor, Public Prosecution Service (Northern Ireland)
  • solicitor, Central Service Agency
  • police constable, Metropolitan Police

Ross Hammond, ombudsman

appointed March 2014

career history

  • group company secretary/head of company secretarial services, The Company Warehouse
  • trustee/company secretary, Chelmsford Cancer Charity
  • legal claims handler, Abbey Legal Protection Limited

Emly Hanley, ombudsman

appointed February 2017

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Karen Hanlon, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • legal researcher, Al Marsad, Arab Human Rights Centre
  • customer service, Vodafone

Sonia Hussain, ombudsman

appointed September 2017

career history

  • senior executive adviser, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Edward Hardman, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • researcher/caseworker

James Harris, ombudsman

appointed December 2010

career history

  • head of investigations, PhonepayPlus
  • contact centre supervisor, Pershing
  • customer services team leader, First Telecom

Carolyn Harwood, ombudsman

appointed May 2013

career history

  • barrister and solicitor, Minter Ellison Rudd Watts, New Zealand
  • senior solicitor, Denton Wilde Sapte LLP
  • legal counsel, The Royal Bank of Scotland

Jarrod Hastings, ombudsman

appointed February 2010

career history

  • corporate counsel, BOC Group plc
  • general counsel, Garban-Intercapital plc
  • assistant corporate legal adviser, Guardian Royal Exchange plc

Emma Hawkins, ombudsman

appointed January 2017

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • claims officer, Financial Services Compensation Scheme

Michelle Hayward, ombudsman

appointed March 2017

career history

  • professional support to a legal practice
  • contracts manager at Sheffield Hallam University
  • commercial solicitor, private practice

Michelle Henderson, ombudsman

appointed May 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Ruth Hersey, ombudsman

appointed May 2010

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • investor services executive, Gartmore Investment Ltd

Richard Hill, ombudsman

appointed November 2018

career history

  • director of customer services at Wolverhampton City Council
  • director of customer focus at London Borough of Islington
  • a vice president at American Express
  • head of customer relations at British Airways

Tero Hiltunen, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Clare Hockney, ombudsman

appointed January 2014

career history

  • senior solicitor, Equality and Human Rights Commission
  • solicitor, Lees Lloyd Whitley Solicitors
  • solicitor, Cobbetts Solicitors

Mark Hollands, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Simon Hollingshead, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • single point of contact, Friends Life

Sarah Holmes, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • medical claims manager, AIG

Claire Hopkins, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handling within the mortgage broking sector

Matt Horner, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • manager, Woolworths Plc

Andy Howell, ombudsman

appointed November 2016

career history

  • head of casework operations, Financial Ombudsman Service
  • head of casework, Financial Ombudsman Service
  • resolution team manager, GE Money Home Lending

Adrian Hudson, ombudsman

appointed December 2004

career history

  • senior actuary, Barclays Life Assurance Company Limited
  • pensions actuary, Commercial Union Life
  • assistant director and scheme actuary, Godwins Limited

Chantelle Hurn-Ryan, ombudsman

appointed February 2013

career history

  • adjudicator, Financial Ombudsman Service
  • broker service specialist, Edward Jones
  • broker consultant, Legal & General

Mark Hutchings, ombudsman

appointed November 2014

career history

  • barrister, Stour Chambers
  • solicitor's agent, LPC Law

Shamaila Hussain, ombudsman

appointed July 2017

career history

  • ombudsman, Legal Ombudsman
  • lead investigator and mentor, Legal Ombudsman
  • adjudicator, Pensions Ombudsman

Lâle Hussein-Venn, ombudsman

appointed July 2013

career history

  • associate solicitor advocate, Foskett Marr Gadsby & Head LLP
  • associate solicitor advocate, McClure Naismith LLP
  • senior associate solicitor advocate, Jacobs Allen Hammond
  • associate solicitor advocate/deputy head of insurance litigation team, Curwens LLP

Katrina Hyde, ombudsman

appointed September 2014

career history

  • legal adviser, Department of Energy and Climate Change
  • lawyer, Court of Appeal Criminal Division
  • completed Pupillage at 3 Paper Buildings, worked there as a Barrister

I

Michael Ingram, ombudsman

appointed June 2019

career history

  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

Dara Islam, ombudsman

appointed April 2015

career history

  • barrister (seconded), Financial Conduct Authority
  • senior crown prosecutor (seconded), Crown Prosecution Service
  • barrister, Red Lion Chambers

J

Anna Jackson, ombudsman

appointed December 2017

career history

  • investigator, Parliamentary and Health Service Ombudsman
  • assessor, Parliamentary and Health Service Ombudsman
  • senior review leader, Local Government Boundary Commission for England

Claire Jackson, ombudsman

appointed July 2013

career history

  • general adviser, Trafford Citizen's Advice Centre
  • solicitor, Myerson Solicitors
  • partner, DAC Beachcroft

Alison James, ombudsman

appointed December 2017

career history

  • head of casework teams – financial ombudsman service
  • executive and financial ombudsman liaison manager, Direct Line Group
  • executive complaints manager, Direct Line Group

Ben Jennings, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • paralegal, BPL Solicitors
  • English language teacher, GABA and NOVA Corporations

David Curtis-Johnson, ombudsman

appointed October 2013

career history

  • associate andhead of employment law, Bolt Burdon Solicitors
  • partner and head of employment law & legal expenses insurance employment team, Curwens LLP
  • solicitor, Curwens LLP

Guy Johnson, ombudsman

appointed July 2016

career history

  • team manager (PPI customer communications) - Financial Ombudsman Service
  • underwriting manager - Legal and General
  • underwriting risk manager - Friends Provident

Hanna Johnson, ombudsman

appointed January 2017

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • counter manager, National Westminster Bank

Cerys Jones, ombudsman

appointed October 2013

career history

  • senior ombudsman, Office of Legal Complaints
  • lay member, Medical Practitioner Tribunal Service
  • lay member and chair, investigative committee, General Dental Council

Katherine Jones, ombudsman

appointed September 2017

career history

  • operations team leader - Independent Police Complaints Commission
  • senior project manager -  Independent Police Complaints Commission
  • lead investigator - Independent Police Complaints Commission

Rachel Jordan, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • international advocacy researcher, Open Society Foundation
  • public relations officer, United Nations High Commissioner for Refugees (UNHCR)

K

Sonia Kalsi, ombudsman

appointed February 2017

career history

  • senior Lecturer, University of Law (incorporating the College of Law)
  • lecturer, College of Law
  • barrister, 36 Bedford Row (now The 36 Group)

Razia Karim, ombudsman

appointed September 2015

career history

  • legal specialist, House of Commons
  • senior lawyer, Equality and Human Rights Commission
  • head of legal policy, Commission for Racial Equality

Colin Keegan, ombudsman

appointed June 2011

career history

  • deputy senior investigator, Independent Police Complaints Commission
  • investigator, Local Government Ombudsman
  • case investigator, Derbyshire Constabulary

Anna Keighley, ombudsman

appointed September 2015

career history

  • barrister, 187 Fleet Street
  • barrister, seconded to Crown Prosecution Service
  • case manager, Crown Prosecution Service

Siobhan Kelly, ombudsman

appointed April 2015

career history

  • solicitor, Serious Fraud Office
  • solicitor advocate, private practice
  • solicitor, Crown Prosecution Service

James Kennard, ombudsman

appointed November 2013

career history

  • senior associate, Olswang LLP
  • solicitor, Johnson Stokes & Master

Sharon Kerrison, ombudsman

appointed November 2013

career history

  • principal investigator, Australian Sports Anti-Doping Authority
  • principal investigator, Office of Police Integrity in Australia
  • inspector, Victorian Commission for Gambling Regulation

Ayshea Khan, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • company commercial solicitor, Palmers Solicitors
  • criminal psychologist, Prison Service

Asia Khanam, ombudsman

appointed October 2018

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Katy Kidd, ombudsman

appointed October 2018

career history

  • principal, Steeles Law
  • associate solicitor, Steeles Law
  • assistant solicitor, Eversheds

Rachel Killian, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

James Kimmitt, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • researcher/caseworker
  • constituency assistant

Liam King, ombudsman

appointed February 2017

career history

  • service improvement partner, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

 

Belinda Knight, ombudsman

appointed January 2014

career history

  • independent member, Police Misconduct Hearings
  • independent member, HS2 Discretionary Schemes
  • lay member, Employment Tribunals
  • conducts Independent Investigations
  • previous senior roles in banking and civil service

Mike Kozbial, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • mortgage broker and managing director, Alberta Mortgage Professionals Inc.

Roy Kuku, ombudsman

appointed November 2015

career history

  • senior employment advisor, British Medical Association
  • head of discrimination and employment law, Disability Law Service
  • supervisor, Heathrow Employment Advice Project

L

Phillip Lai-Fang, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • analyst, Financial Ombudsman Service
  • claims handler, Towergate Insurance

Rachel Lam, ombudsman

Appointed January 2017

career history

  • head of casework operations (new services), Financial Ombudsman Service
  • head of casework teams (mortgages), Financial Ombudsman Service
  • social fund manager, London and the South East, Jobcentre Plus, DWP

Mark Lancod, ombudsman

appointed July 2013

career history

  • trading standards fair trading officer, London Borough of Havering
  • visiting lecturer, The College of Law Moorgate
  • trainee solicitor, Lawrence Graham Solicitors

Chris Langford, ombudsman

appointed November 2014

career history

  • insurance partner, Kennedys Law LLP
  • dispute resolution partner, Mayer Brown International LLP
  • commercial litigation partner, Rowe & Maw LLP

James Langford, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • advisor, Department for Work and Pensions

Catherine Langley, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • associate director of Rathbone Investment Management

Ray Lawley, ombudsman

appointed February 2012

career history

  • solicitor at the Law Society
  • senior litigation solicitor, Bowerman and Partners

Keith Lawrence, ombudsman

appointed October 2018

career history

  • quality auditor, Ombudsman Service
  • pensions adjudicator, Ombudsman Service
  • financial planning manager, AXA

Simon Leach, ombudsman

appointed September 2006

career history

  • adjudicator, Financial Ombudsman Service
  • assistant pensions manager, Blick Rothenberg
  • broker-consultant, Scottish Equitable

Daniel Little, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Rosemary Lloyd, ombudsman

appointed April 2012

career history

  • senior solicitor, Equality and Human Rights Commission
  • senior solicitor at Addleshaw, Booth & Co Solicitors
  • solicitor, Hempsons Solicitors

Lauren Long, ombudsman

appointed September 2014

career history

  • executive adviser , Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Jennifer Lomax, ombudsman

appointed September 2017

career history

  • breach team leader - International Financial Data Services
  • contact centre trainer -  Financial Conduct Authority
  • business support team leader -  Barclays Bank Plc

Patricia O’Leary, ombudsman

appointed September 2017

career history

  • civil litigation solicitor, Stephens & Sons solicitors
  • senior consultant, Diligent Law
  • solicitor, O H Parson

Jenette Lynch, ombudsman

appointed October 2018

career history

  • senior technical underwriter, Zurich Insurance
  • technical underwriter, Zurich Insurance
  • market underwriter, Zurich Insurance

M

Andrew Mason, ombudsman

appointed February 2017

career history

  • adjudicator, Solicitors Regulation Authority
  • head of finance and policy, charity and social enterprise
  • associate director, Brewin Dolphin Investment Managers

Siobhan McBride, ombudsman

appointed January 2014

career history

  • senior probation officer, London Probation Trust
  • senior policy advisor, Ministry of Justice
  • probation officer, London Probation Trust

Harriet McCarthy, ombudsman

appointed January 2009

career history

  • adjudicator, Financial Ombudsman Service
  • lawyer, private practice

Leanne McEvoy, ombudsman

appointed October 2018

career history

  • adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service

Brad Mcilquham, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • branch manager, Santander
  • branch manager, Lloyds TSB

Sienna Mahboobani, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • paralegal, Civil Aviation Authority

Neil Marshall, ombudsman

appointed September 2017

career history

  • management consultant (regulation) self employed
  • director of regulation, General Dental Council
  • assistant Director of investigation, General Medical Council

Michael McMahon, ombudsman

appointed March 2012

career history

  • HR manager at the Financial Ombudsman Service
  • trainer at the Financial Ombudsman Service

Philip McMahon, ombudsman

appointed February 2017

career history

  • panel chair, Judicial Appointments Commission
  • accredited civil and commercial mediator
  • director, EllisonSage Search & Selection

Gerard McManus, ombudsman

appointed November 2012

career history

  • consultant, Law Society of Northern Ireland
  • partner, McManus Kearney Solicitors
  • fellow of the Chartered Institute of Arbitration

Robyn McNamee, ombudsman

appointed May 2013

career history

  • head of legal services, The Sheriffs Office
  • solicitor, Callen Jones LLP
  • trainee solicitor, Callen Jones LLP

Alexander MacDonald, ombudsman

appointed May 2012

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • assistant national customer services manager, Direct Line Insurance

Andrew Macnamara, ombudsman

appointed September 2012

career history

  • head of customer services, Tenet Group
  • project manager, Skipton Building Society
  • operations manager, Bradford & Bingley

Ifrah Malik, ombudsman

appointed February 2016

career history

  • executive adviser, chief executive's office, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • lawyer, private practice

Amrit Mangra, ombudsman

appointed November 2013

career history

  • senior lawyer, National Crime Agency
  • senior lawyer, Assets Recovery Agency
  • lawyer, Revenue and Customs Prosecutions Office

Claire Marsh, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • customer advisor, HBOS Plc
  • volunteer generalist adviser, Citizens Advice Bureau

Daniel Martin, ombudsman

appointed April 2014

career history

  • senior policy advisor, The Royal British Legion
  • policy officer, Shelter
  • legal caseworker, Shelter

Vince Martin, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • claims manager, Halifax General Insurance Service

Bridget Makins, ombudsman

appointed February 2015

career history

  • panel member, Judicial Appointments Commission
  • independent appeal panel member, Buckinghamshire County Council (Schools)
  • hr partner, BBC

Marco Manente, ombudsman

appointed October 2018

career history

  • senior quality assurance coach, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • compliance associate, Bank of Tokyo Mitsubishi

Doug Mansell, ombudsman

appointed November 2004

career history

  • adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
  • administrator, Barney Wilkins & Howard Ltd
  • administrator, McHale Heaney Brokers Ltd

Kristina Mathews, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • independent mortgage consultant
  • senior mortgage adviser, Cheltenham & Gloucester

Roy Mawford, ombudsman

appointed April 2012

career history

  • chief executive, Hastings Borough Council
  • director of planning, Cambridge University Hospital NHS Trust
  • corporate development director, South East Thames Regional Health Authority

Amanda Maycock, ombudsman

appointed January 2009

career history

  • adjudicator, Financial Ombudsman Service
  • deputy complaints manager, Office of the Banking Ombudsman
  • complaints officer, Solicitors Complaints Bureau

Yolande McLeod, ombudsman

appointed 8 January 2018

career history

  • group leader, investigations team, The Insolvency Service
  • senior investigator, The Insolvency Service
  • insolvent examiner, The Insolvency Service
  • shop manager, William Hill Bookmakers

David McQueen, ombudsman

appointed May 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • director of enforcement, Victorian Work Cover Authority
  • director, Accident Compensation Act Review

John Miles, ombudsman

appointed September 2014

career history

  • compliance officer, Assurant Solutions
  • senior business standards consultant, Allianz Insurance plc.
  • secured loan underwriter, Loans Warehouse

Philip Miller, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • manager, Barclays Life Assurance Company Ltd
  • technical officer, United Friendly Insurance Ltd

Janet Millington, ombudsman

appointed May 2010

career history

  • auditor, Financial Ombudsman Service
  • casework adviser and adjudicator, Financial Ombudsman Service
  • complaints handling in the credit card sector

Alan Millward, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • legal assistant , Bates Solicitors

Kathryn Milne, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • assistant casework manager, Financial Ombudsman Service
  • financial planning manager, Woolwich plc

Sarah Milne, ombudsman

appointed September 2017

career history

  • customer care and improvement manager, London Borough of Sutton
  • head of customer relations, Barclays bank
  • head of executive support team, Barclays bank

Roy Milne, ombudsman

appointed November 2003

career history

  • casework manager, Financial Ombudsman Service
  • case officer, National Provident Institution
  • case officer, Black Horse Financial Services

Guy Mitchell, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • paralegal, Harcus Sinclair
  • financial manager, Leader Specialist Components

Sophie Mitchell, ombudsman

appointed July 2016

career history

  • executive adviser to the ombudsman panel, Financial Ombudsman Service
  • executive adviser, chief executive's office, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Stephanie Mitchell, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • adviser, BPP Legal Advice Clinic

Gideon Moore, ombudsman

appointed June 2011

career history

  • casework adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • case investigator, Marsh & McLennan Companies

Ashley More, ombudsman

appointed November 2012

career history

  • in-house solicitor and assistant director - Institute of Chartered Accountants of Scotland (ICAS)
  • solicitor - private practice

Tony Moss, ombudsman

appointed April 2015

career history

  • adjudicator, PhonePayPlus
  • tribunal member, Ministry of Justice
  • editorial adviser, BBC Trust
  • TV executive, BBC

Ben Murray, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • sales consultant, STA Travel

Anne Muscroft, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • support services manager, Croydon Council

N

Jeshen Narayanan, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Ketan Nagla, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • manager, Lloyds Banking Group Plc
  • mortgage collections specialist, Lloyds Banking Group Plc

Leah Nagle, ombudsman

appointed July 2016

career history

  • lead Adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • solicitor, Private Practice

Ray Neighbour, ombudsman

appointed May 2010

career history

  • service review manager, Financial Ombudsman Service
  • assistant casework manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Alex Newman, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • adjudicator, financial ombudsman service
  • customer service adviser, RBS

Geraldine Newbold, ombudsman

appointed February 2015

career history

  • regulation team leader, RICS
  • caseworker, The Legal Complaints Service
  • claims assessor, AXA Sun Life

Charlie Newton, ombudman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • product specialist, John Charcol
  • mortgage advisor, Alexander Hall

Dolores Njemanze, ombudsman

appointed May 2017

career history

  • senior executive adviser, financial ombudsman service
  • executive adviser, financial ombudsman service
  • adjudicator, financial ombudsman service
  • customer adviser, NatWest

Margaux Stride-Noble, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service

Ray Norman, ombudsman

appointed April 2019

career history

  • public space surveillance manager, London Borough of Hackney
  • covert asset manager, Metropolitan Police Service
  • serious and economic crime investigations manager, Metropolitan Police Service

Lisa de Noronha, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • events administrator, Specialist Schools and Academies Trust

Rebecca Norris, ombudsman

appointed November 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

John Norton, ombudsman

appointed November 2013

career history

  • ombudsman, Legal Ombudsman
  • legal services ombudsman
  • casework and customer service project manager, Independent Police Complaints Commission
  • regional head of casework and customer service, Independent Police Complaints Commission

Tracey Nugent, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • financial consultant, Educational Building Society

O

Jan O'Leary, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • solicitor in private practice

Oyetola Oduola, ombudsman

appointed April 2017

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • paralegal, Lonsdale and Mayall solicitors

Daniel O'Shea, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • retail manager

Rosie Osuji, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • customer service leader, Prudential plc
  • team manager, Lloyds Bank

Annabel O'Sullivan, ombudsman

appointed June 2014

career history

  • consultant, Allan Janes LLP
  • partner, Allan Janes LLP
  • partner, Turbervilles

Amy Osborne, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • phlebotomist, Ipswich Hospital

Mehmet Osman, ombudsman

appointed November 2015

career history

  • solicitor, Freshfields Bruckhaus Derringer London, corporate
  • solicitor, Freshfields Bruckhaus Derringer, international commercial arbitration Amsterdam
  • crown advocate - Crown Prosecution Service - conducting trials in the magistrates', youth and crown courts

Simge Ozen, ombudsman

appointed June 2015

career history

  • complex casework lawyer, Court of Appeal Criminal Division
  • legal advisor, Camberwell Green Magistrates’ Court

P

Danielle Padden, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • litigation and claims recovery executive, Cosmos Holidays

Artemis Pantelides, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Helene Pantelli, ombudsman

appointed July 2013

career history

  • associate solicitor, Travers Smith LLP
  • associate solicitor, Freshfields Bruckhaus Deringer LLP
  • trainee solicitor, Freshfields Bruckhaus Deringer LLP

James Park, ombudsman

appointed July 2012

career history

  • senior investigator, Local Government Ombudsman
  • assistant policy officer, Association of Police Authorities
  • policy researcher, National Audit Office

Laura Parker, ombudsman

appointed February 2013

career history

  • technical writer, Financial Ombudsman Service
  • trainee solicitor, Pinsent Masons LLP

Rita Parmar, ombudsman

appointed February 2017

career history

  • housing law consultant, freelance
  • managing solicitor, Shelter
  • solicitor advocate, Shelter

Kevin Parmenter, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • sales and customer service manager, Vantage Insurance
  • revenue generation manager, Capita Insurance

Jeff Parrington, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • customer relations manager, Barclays Bank plc
  • customer relations manager, Woolwich plc

Donna Parsons, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • branch manager at an insurance intermediary

Kim Parsons, ombudsman

appointed July 2011

career history

  • solicitor with Addleshaw Goddard LLP
  • solicitor at the Department for Work and Pensions, the Pensions Regulator and the Occupational Pensions Regulatory Authority

Ankita Patel, ombudsman

appointed October 2018

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Nimish Patel, ombudsman

appointed March 2012

career history

  • adjudicator at the Financial Ombudsman Service
  • legal caseworker at UnumProvident
  • business systems & quality manager at Pro-chem Europe Ltd

John Pattinson, ombudsman

appointed November 2012

career history

  • quality assurance manager, Barclays Wealth and Investment Management
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Jon Pearce, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • consumer consultant, Financial Ombudsman Service

Clint Penfold, ombudsman

appointed March 2017

career history

  • compliance consultant, wealth management sector
  • adjudicator, Financial Ombudsman Service
  • financial adviser, Axa

Constantia Pennie, ombudsman

appointed October 2018

career history

  • consultant social worker, Help Me Grow Fostering Agency
  • consultant solicitor, Usher Solicitors LLP
  • social worker and immigration advisor, Shaka Services

Emma Peters, ombudsman

appointed November 2013

career history

  • associate director, HSBC Bank plc
  • associate director, Lloyds Banking Group
  • executive assistant, Lloyds Banking Group

Sue Peters, ombudsman

appointed April 2012

career history

  • managing director investments, Social Investment Business
  • director - Culture Finance NW
  • business strategist -  North West Development Agency

Paul Phillips, ombudsman

appointed May 2017

career history

  • adjudicator, financial ombudsman service
  • premier manager, HSBC

Paul Phillips, ombudsman

appointed May 2016

career history

  • head of casework teams, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • operations manager, Barclays Bank PLC

Daniel Picken, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • consumer consultant, Financial Ombudsman Service

Katherine Pillai, ombudsman

appointed October 2018

career history

  • SME lender, Big Issue Invest
  • advisor to social enterprises and charities, various
  • corporate banker, Royal Bank of Scotland

David Poley, ombudsman

appointed May 2012

career history

  • chief executive, The Portman Group
  • head of investigations, Advertising Standards Authority
  • market research executive, Technical and Medical Studies Ltd

Nigel Pope, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • compliance functions within the stockbroking sector

Louise Povey, ombudsman

appointed July 2011

career history

  • adjudicator for Phonepayplus
  • administering appeals for Cambridgeshire County Council
  • roles with the Nursing and Midwifery Council, the General Medical Council and the Legal Services Commission

Simon Pugh, ombudsman

appointed October 2013

career history

  • head of legal services, Shelter
  • solicitor, Wilson Solicitors LLP
  • practice manager, Wilson Solicitors LLP

Dan Prevett, ombudsman

appointed October 2018

career history

  • team manager, Financial Ombudsman Service
  • service team manager, Bupa Health and Wellbeing
  • member service advisor, Bupa Health and Wellbeing

Claire Pugh, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • branch manager, NatWest Bank
  • assistant manager, NatWest Bank

Alessandro Pulzone, ombudsman

appointed September 2015

career history

  • complex investigator, Parliamentary and Health Service Ombudsman
  • investigator, Parliamentary and Health Service Ombudsman
  • legal officer, Lewisham Homes

Q

John Quinlan, ombudsman

appointed August 2012

career history

  • HR training Manager, Financial Ombudsman Service
  • relationship manager, Financial Ombudsman Service
  • systems manager, J W Sleath

Sandra Quinn, ombudsman

appointed October 2013

career history

  • director of communications, Payments Council
  • head of european policy, APACS
  • chief executive's department, Wiltshire County Council

R

Nimisha Radia, ombudsman

appointed May 2016

  • head of casework teams, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Gordon Ramsay, ombudsman

appointed July 2017

  • director of enforcement, Solicitors Regulation Authority
  • deputy director, Consumer Credit Group, Office of Fair Trading
  • team jeader, Consumer Credit Group, Office of Fair Trading

Simon Rawle, ombudsman

appointed July 2010

career history

  • qualified solicitor and town planner
  • senior housing & planning inspector, Planning Inspectorate
  • chief town planner, Pacific Bechtel Corporation

Roslyn Rawson, ombudsman

appointed July 2011

career history

  • senior consumer credit lawyer at Santander Cards
  • solicitor at Prudential and Egg

Morgan Rees, ombudsman

appointed February 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Christopher Reeves, ombudsman

appointed September 2014

career history

  • lead adjudicator, financial ombudsman service
  • adjudicator, financial ombudsman service

Stefan Riedel, ombudsman

appointed October 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • branch manager, Royal Bank of Scotland

Paul Reilly, ombudsman

appointed July 2017

career history

  • vice president, head of income and taxation Group, the Bank of New York Mellon Corp
  • head of service incident team, Barclays Bank PLC
  • business planning manager, Barclays Bank PLC

Mark Richardson, ombudsman

appointed October 2014

career history

  • head of enforcement services at Thanet District Council
  • manager at Canterbury City Council

Eleanor Rippengale, ombudsman

appointed November 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Melanie Roberts, ombudsman

appointed November 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Philip Roberts, ombudsman

appointed April 2000

career history

  • ombudsman/senior legal officer, Personal Investment Authority Ombudsman Bureau
  • senior legal officer, Office of the Building Societies Ombudsman
  • solicitor, private practice

Julie Robertson, ombudsman

appointed October 2018

career history

  • her majesty’s assistant coroner, Manchester North Coroner’s Court
  • partner, Simpson Millar Solicitors LLP
  • associate solicitor, Boote, Edgar Esterkin, Solicitors LLP

Carl Robinson, ombudsman

appointed January 2019

career history

  • superintendent at Enfield, Metropolitan police
  • national crime registrar, Home office
  • performance manager, Metropolitan police

Fiona Robinson, ombudsman

appointed October 2010

career history

  • consumer advice officer, Trading Standards, Middlesborough Council
  • licensing support, Gateshead Council
  • customer services, Npower

Fiona Robinson, ombudsman

appointed October 2010

career history

  • consumer advice officer, Trading Standards, Middlesborough Council
  • licensing support, Gateshead Council
  • customer services, Npower

Ken Rose, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • mortgage underwriter, Bristol & West
  • underwriter, Auto Credit Trust

Stephen Ross, ombudsman

appointed February 2017

career history

  • senior legal adviser, Her Majesty's Courts and Tribunals Service
  • non-practising barrister
  • probation officer - Staffordshire Probation Service

Jade Rowe, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Staci Rowland, ombudsman

appointed September 2017

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • integrated governance manager, Private Healthcare

Martina Ryan, ombudsman

appointed September 2017

career history

  • Investigator - Prison and Probation Ombudsman
  • Acting Senior Probation Officer - National Probation Service
  • Probation Officer - National Probation Service

S

Douglas Sayers, ombudsman

appointed June 2011

career history

  • commissioned officer, Royal Navy
  • quality planner, Thorn EMI
  • independent financial adviser
  • adjudicator and quality auditor, Financial Ombudsman Service

Mark Sceeny, ombudsman

appointed July 2002

career history

  • casework manager, Financial Ombudsman Service
  • adjudicator, Insurance Ombudsman Bureau
  • barrister, private practice

Joe Scott, ombudsman

appointed September 2015

career history

  • investigation manager, Parliamentary and Health Service Ombudsman
  • assessment manager, Parliamentary and Health Service Ombudsman
  • investigator, Parliamentary and Health Service Ombudsman

Rosslyn Scott, ombudsman

appointed February 2015

career history

  • fee paid judge of the first-tier tribunal, Social Entitlement and Immigration and Asylum Chambers
  • senior legal consultant, Mercer
  • deputy solicitor, AXA

Anastasia Serdari, ombudsman

appointed June 2015

career history

  • solicitor - team leader, Plexus Law
  • solicitor - litigator, Plexus Law
  • solicitor, Thompsons Solicitors

Anne Scarr , ombudsman

appointed October 2017

career history

  • financial crime operations manager, Secure trust bank
  • financial crime investigator/team leader, Barclays bank
  • senior policy lead, Judicial appointments commission

Claire Sharp, ombudsman

appointed February 2015

career history

  • senior associate solicitor, Acuity Legal Ltd
  • employment judge, Employment Tribunal of England and Wales
  • lay panellist - fitness to practice panel, Medical Practitioners' Tribunal Service

Navneet Sher, ombudsman

appointed January 2015

career history

  • crown advocate, Crown Prosecution Service
  • senior crown prosecutor, Crown Prosecution Service
  • visiting lecturer, College of Law (now University of Law)

Richard Sheridan, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handler, financial services sector
  • pensions administrator, financial services sector

Robert Short, ombudsman

appointed November 2003

career history

  • assistant casework manager, Financial Ombudsman Service
  • underwriting team leader, Independent Insurance
  • customer liaison, Eagle Star

David Singh, ombudsman

appointed February 2015

career history

  • solicitor advocate, Private Practice
  • head of public defender service, Legal Services Commission
  • solicitor, Private Practice

Nicola Sisk, ombudsman

appointed April 2017

career history

  • regional manager, Solicitors’ Regulation Authority
  • Solicitor and Partner

Scott Slade, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • legal and litigation manager, Lloyds TSB
  • accounts manager, Lloyds TSB

Alex Brooke-Smith, ombudsman

appointed November 2017

career history

  • head of litigation, Stokes Solicitors LLP
  • legal counsel, Mercer
  • solicitor, Fraser Brown

Sophia Smith, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • high court advocate clerk, Crown Prosecution Service

Jonathan Speed, ombudsman

appointed January 2019

career history

  • superintendent, national leadership trainer, College of Policing
  • superintendent, head of partnership working, London Borough of Enfield
  • chief inspector, community safety partnership, Hertfordshire Police

Aimee Stanton, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

James Staples, ombudsman

appointed May 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • advisor, Department for Work and Pensions

Lesley Stead, ombudsman

appointed May 2010

career history

  • senior investigator, Pensions Ombudsman
  • principal legal officer, Office of the Building Societies Ombudsman
  • assistant area director, Legal Aid

Wendy Steele, ombudsman

appointed February 2017

career history

  • operational manager, Gateway Debt Advice & Money Education
  • specialist caseworker, Pension Wise
  • regional manager (customer experience), Lloyds Banking Group

Ruth Stevenson, ombudsman

appointed November 2012

career history

  • partner, Clifford Chance Solicitors

  • solicitor, Private Practice

Caroline Stirling, ombudsman

appointed March 2010

career history

  • solicitor, Eversheds
  • solicitor, mfg Solicitors

Ben Stoker, ombudsman

appointed January 2017

career history

  • technical specialist, Financial Ombudsman Service
  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Jo Storey, ombudsman

appointed September 2013

career history

  • legal services consultant and litigator, Peninsula Business Services
  • employment law caseworker, Equality and Human Rights Commission
  • employment law caseworker, Stanley De Leon Solicitors

Graham Stride-Noble, ombudsman

Appointed December 2016

career history

  • head of operational planning, Financial Ombudsman Service
  • head of decisions operations, Financial Ombudsman Service
  • branch manager, Skipton Building Society

Suzannah Stuart, ombudsman

appointed February 2010

career history

  • manager of retail policy and retail themes, the Financial Services Authority
  • marketing manager, Abbey National

Michael Stubbs, ombudsman

appointed March 2012

career history

  • a casework adviser at the Financial Ombudsman Service
  • an analyst at ISI Asset Management
  • an investment analyst at Capital House Investment Management

Helen Sutcliffe, ombudsman

appointed September 2014

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • member adviser, Britannia Building Society

Jamie Sutherland, ombudsman

appointed March 2019

career history

  • senior customerresolutions manager, Everyday Loans
  • customer relations manager, Chubb European Group
  • adjudicator, Financial Ombudsman Service

Maxine Sutton, ombudsman

appointed March 2017

career history

  • Consumer and Shopper Insight Consultant
  • Consumer Insight Director, Unilever

John Swain, ombudsman

appointed October 2010

career history

  • team manager, Financial Ombudsman Service
  • team leader, National Provident Institution

Emma Szkolar, ombudsman

appointed July 2016

career history

  • executive adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • customer service, Family Investments

T

Keith Taylor, ombudsman

appointed May 2017

career history

  • ombudsman, Financial Ombudsman Service
  • partner, Thompsons Solicitors
  • partner, Rowley Ashworth Solicitors
  • Accredited Civil and Commercial Mediator

Niall Taylor, ombudsman

appointed March 2012

career history

  • casework adviser at the Financial Ombudsman Service
  • branch manager at Alliance & Leicester plc

Sarann Taylor, ombudsman

appointed September 2015

career history

  • principal advisor for Special Educational Needs & Disability Tribunals, Staffordshire County Council
  • head of Special Educational Needs & Disability Assessment Service, Staffordshire County Council
  • senior assessment officer - Special Educational Needs & Disability Assessment Service, Staffordshire County Council

Sarita Taylor, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • complaint handler, National Westminster Bank Plc

Sam Thomas, ombudsman

appointed February 2016

career history

  • adjudicator, Financial Ombudsman Service
  • paralegal, Essex County Council
  • legal Assistant, HMRC

Steve Thomas, ombudsman

appointed October 2012

career history

  • head of casework teams, Financial Ombudsman Service
  • casework operations manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • independent financial advisor, Woolwich Independent Financial Advisory Service Ltd

Christopher Tilson, ombudsman

appointed April 2000

career history

  • ombudsman, Personal Investment Authority Ombudsman Bureau
  • senior executive, Insurance Ombudsman Bureau
  • compliance officer, Pinnacle Insurance

Martyn Tomkins, ombudsman

appointed May 2017

career history

  • head of casework operations, financial ombudsman service
  • head of casework, financial ombudsman service
  • head of direct sales operations, Police Mutual Assurance Society
  • retail operations manager, Britannia Building Society

Lennox Towers, ombudsman

appointed January 2010

career history

  • Consultant Addleshaw Goddard Solicitors
  • Partner and Notary Public Addleshaw Booth & Co Solicitors
  • Partner and Notary Public Booth & Co Solicitors

Steve Townsley, ombudsman

appointed October 2018

career history

  • ombudsman leader, Financial Ombudsman Service
  • director of business excellence and operations, The Shaw Trust
  • director of quality and audit, Action for Employment

Sarah Tozzi, ombudsman

appointed November 2014

career history

  • adjudicator, Traffic Penalty Tribunal
  • barrister, Farrar's Building
  • barrister, Plowden Buildings

Stephen Trapp, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • advisor, Department of Work and Pensions

Sarrah Turay, ombudsman

appointed July 2016

career history

  • team manager, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service
  • paralegal, Harvey Ingram LLP

V

Kinjal Vadgama, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Raj Varadarajan, ombudsman

appointed May 2010

career history

  • adjudicator and casework adviser, Financial Ombudsman Service
  • technical adviser, Canada Life
  • accountant, Life Insurance Corporation of India

Kyley Vernon, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Satnam Virdi, ombudsman

appointed March 2017

career history

  • education solicitor
  • litigation lawyer in local government
  • deputy president, Cambridge University Student's Union

W

Sam Wade, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • quality assurance manager, Royal Bank Of Scotland Plc
  • branch manager, National Westminster Bank Plc

Tom Wagstaff

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • manager, Royal Bank of Scotland Private Banking and Investments
  • team manager, Devitt Insurance Brokers

Robert Walker, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • adviser, Jobcentre Plus
  • campaigns officer, CrobsyTextor

Nina Walter, ombudsman

appointed January 2015

career history

  • head of passport and visa section, German Embassy London
  • deputy head of legal and consular department, German Embassy Tel Aviv
  • head of passport and visa section, German Embassy Tel Aviv

Richard Walker , ombudsman

appointed October 2017

career history

  • investigation manager, Parliamentary and Health Service Ombudsman
  • assessment manager, Parliamentary and Health Service Ombudsman
  • senior investigation officer, Parliamentary and Health Service Ombudsman

Susan Webb, ombudsman

appointed July 2013

career history

  • adjudicator, Solicitors Regulation Authority
  • manager, Client Relations Office, The Law Society
  • manager, Solicitors Practice Unit, Office for the Supervision of Solicitors
  • solicitor, private practice

Megan Webster, ombudsman

appointed October 2018

career history

  • policy and communications manager, Financial Ombudsman Service
  • senior caseworker to the independent assessor, Financial Ombudsman Service
  • executive adviser, Financial Ombudsman Service

Sam Wedderburn, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • adjudicator, financial ombudsman service
  • customer service manager, HSBC

Hayley West, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • senior customer care team leader, Toyota Financial Services
  • customer service adviser, Premium Credit Ltd

Stephen Westlake, ombudsman

appointed January 2019

career history

  • financial crime investigations manager, Metropolitan Police Service
  • internal investigations, Metropolitan Police Service
  • fraud investigator, Metropolitan Police Service

Will Weston, ombudsman

appointed July 2016

career history

  • lead adjudicator, Financial Ombudsman Service
  • casework adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Karen Wharton, ombudsman

appointed February 2010

career history

  • finance and investigative accounting consultant
  • business banking manager, Midland Bank plc (now HSBC)

Helen Wheatley, ombudsman

appointed March 2017

career history

  • legal counsel and freelance regulatory consultant
  • senior lawyer, Medicines and Healthcare Regulatory Agency
  • senior lawyer, HMRC

Claire White, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • customer adviser, Co-operative Bank

Thomas White, ombudsman

appointed January 2017

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Peter Whiteley, ombudsman

appointed September 2014

career history

  • team leader/lawyer, Office of the Pensions Ombudsman
  • senior investigator/acting assistant ombudsman, Local Government Ombudsman
  • partner, Lister Wood Solicitors

Tom Whittington, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

John Wightman, ombudsman

appointed January 2013

career history

  • head of fundraising, Vitalise
  • head of development, Crimestoppers
  • head of marketing, Ramblers

Amanda Williams, ombudsman

appointed April 2012

career history

  • senior researcher, 63336 Ltd
  • strategic analyst, Concert Communications
  • senior financial analyst, British Telecom

Chillel Williams, ombudsman

appointed May 2016

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • mental health caseworker, MIND

Claire Marchant-Williams, ombudsman

appointed January 2017

career history

  • ombudsman operations manager, Financial Ombudsman Service
  • service improvement partner, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Rachael Williams, ombudsman

appointed January 2017

career history

  • senior legal counsel, Financial Ombudsman Service
  • associate Partner, Eversheds
  • solicitor, Field Fisher

Kevin Williamson, ombudsman

appointed November 2014

career history

  • head of policy, National Housing Federation
  • deputy director, Department for Communities and Local Government
  • interim chief executive, Infrastructure Planning Commission
  • chair, FarehamCitizens Advice Bureau

Jonathan Willis, ombudsman

appointed March 2017

career history

  • deputy district judge, county court
  • judge, Mental Health Tribunal
  • guest lecturer, Northumbria University
  • independent assessor, Student Loans Company

Sophie Wilkinson, ombudsman

appointed January 2017

career history

  • team manager, Financial Ombudsman Service
  • customer services manager, Egg Banking plc
  • multi-site manager, MacQueen

Anna Wilshaw, ombudsman

appointed January 2014

career history

  • barrister, 4 Breams Buildings
  • legal representative, Beswicks Solicitors

Charlotte Wilson, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • paralegal officer, Crown Prosecution Service

Louise Wilson, ombudsman

appointed April 2015

career history

  • barrister, Carmelite Chambers
  • visiting lecturer/adviser, King's College London and media companies
  • barrister, Goldsmith Chambers

Lucy Wilson, ombudsman

appointed September 2014

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Warren Wilson, ombudsman

appointed September 2017

career history

  • team manager, financial ombudsman service
  • adjudicator, financial ombudsman service
  • mortgage underwriter, Victoria mortgages and Platform home loans

Simon Wingfield, ombudsman

appointed September 2017

career history

  • lead adjudicator, financial ombudsman service
  • Adjudicator, financial ombudsman service
  • Operational risk co-ordinator, Barclays

Hannah Wise, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • unit trust administrator, Smith & Williamson
  • special constable, Metropolitan Police Service

Stephen Wise, ombudsman

appointed November 2016

career history

  • team manager, Financial Ombudsman Service
  • head of customer management, Royal Bank of Scotland plc
  • head of new accounts, Royal Bank of Scotland plc

John Withington, ombudsman

appointed July 2013

career history

  • director of authorisation, Solicitor's Regulation Authority
  • project manager, National Offender Management Service
  • regional director West Midlands, Legal Services Commission

Ailsa Wiltshire, ombudsman

appointed September 2017

career history

  • acting head of transformation and performance, London Borough of Camden
  • direct payment manager, London borough of Camden
  • information manager, London borough of Camden

Christian Wood, ombudsman

appointed January 2014

career history

  • head of strategy, Aviva UK
  • strategy development consultant, Nationwide Building Society
  • analyst, HSBC Actuaries and Consultants

Elspeth Wood, ombudsman

appointed June 2011

career history

  • senior case manager, Cooperation and Competition Panel
  • lawyer, Freshfields

Jennifer Wood, ombudsman

appointed September 2014

career history

  • adjudicator, Financial Ombudsman Service
  • lawyer, O'Donnell, Schwartz & Anderson, PC
  • adjunct professor, American Public University

Nicola Wood, ombudsman

appointed January 2014

career history

  • member of the Professional Standards Board of the Chartered Insurance Institute
  • chair of the impartiality committee of the Chartered Insurance Institute
  • solicitor, private practice

Rebecca Wood, ombudsman

appointed January 2014

career history

  • barrister, Nursing and Midwifery Council
  • barrister, 4 Breams Buildings
  • senior crown prosecutor, Crown Prosecution Service

Richard Wood, ombudsman

appointed April 2015

career history

  • barrister, 9 King's Bench Walk
  • barrister, 6 King's Bench Walk

Rachel Woods, ombudsman

appointed July 2016

career history

  • adjudicator, Financial Ombudsman Service
  • volunteer general adviser, Citizens Advice Bureau

Terry Woodham, ombudsman

appointed January 2017

career history

  • adjudicator, Financial Ombudsman Service
  • administrator, Crispin Spears and Partners
  • customer service officer, Coutts and Co

Lindsey Woloski, ombudsman

appointed January 2009

career history

  • legal counsel, Financial Ombudsman Service
  • assistant casework manager, Financial Ombudsman Service
  • barrister, private practice

Chloe Wooles, ombudsman

appointed June 2011

career history

  • technical writer, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • financial adviser, Britannia Building Society

Claire Woollerson, ombudsman

appointed October 2010

career history

  • general counsel, Financial Ombudsman Service
  • caseworker, Personal Investment Authority Ombudsman Bureau
  • solicitor, private practice

Nicola Woolf, ombudsman

appointed October 2013

career history

  • partner, Corren Troen Solicitors
  • assistant solicitor, Jennifer Israel
  • assistant solicitor, Alan Ross and Partners

Kevin Wright, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Elizabeth Wilcox, ombudsman

appointed October 2017

career history

  • complaints manager/head of complaints, Guy’s and St Thomas’ NHS Foundation Trust
  • investigator, Parliamentary and Health Service Ombudsman
  • senior housing adviser, Barnet Housing Aid Centre

Julia Wilkinson, ombudsman

appointed December 2017

career history

  • partner and operating performance manager - Plexus Law
  • partner, Plexus Law
  • solicitor, Plexus Law

Sue Wrigley, ombudsman

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • assistant director, Office for the Supervision of Solicitors
  • solicitor, private practice

Y

Roger Yeomans, ombudsman

appointed April 2000

career history

  • ombudsman/head of legal services, Office of the Building Societies Ombudsman
  • corporate lawyer, Alliance & Leicester Building Society
  • solicitor, private practice

Matthew Young, ombudsman

appointed November 2013

career history

  • deputy director/head of assessment and accountability division, Department for Education
  • joint head of academies delivery unit, Department for Children, Schools and Families
  • team leader positions at the Department for Education and Skills and the Department for Constitutional Affairs 

Z

Sadia Zouq, ombudsman

appointed October 2018

career history

  • chair, Health and Care Professions Tribunal Service
  • tribunal member, Nursing and Midwifery Council
  • barrister (senior lawyer), General Dental Council