How we can help you if you need other additional support.

Whatever your needs, we want to help you to use the service we offer – and we understand that not all additional needs are about physical disability. For example, you may have:

  • a learning disability
  • a mental health condition, such as anxiety or bi-polar disorder
  • a developmental condition, such as attention deficit hyperactivity disorder (ADHD) or autism spectrum disorder (ASD)
  • an age-related condition, such as memory loss or dementia

There are other reasons why you might need extra support. You could be in a stressful position that makes you vulnerable – for example if you’re going through a divorce, or a bereavement.

Please let us know about your situation and we will do our best to meet your needs, where possible.

Ways we can help you

There are various things we can do to make it easier for you to communicate with us and use our service, depending on your individual needs. The following examples are just some of the ways we can help:

  • We can talk to someone else about your complaint instead of you, such as a relative or friend. You just need to let us know that’s what you want us to do.
  • We can give you information about our service in EasyRead format (PDF 407KB), if you’d find that helpful.
  • We can send you written summaries of our telephone conversations – so you can come back to them later and read what we said.
  • We can agree on times to call you, so we don’t disrupt your routines or other arrangements.

 Let us know what would be most helpful for you, and we’ll do our best to adapt to your needs.