Narinder brought a complaint on behalf of her father about the lifetime mortgage he'd taken out.

What happened

Narinder told us that her father, Mahesh, was vulnerable when he was sold a lifetime mortgage. She said he hadn’t understood how the interest would add up, and that a family member should have been there during the meeting with the adviser.

We saw that Mahesh had taken independent legal advice. The solicitor had confirmed that she’d explained the arrangement to him. And the way the mortgage worked was clearly illustrated in the paperwork Mahesh had been given.

Our decision

We thought the equity release company had taken appropriate steps to make sure Mahesh had understood the arrangements. We appreciated that Narinder was upset, but we explained that the equity release company hadn’t done anything wrong.