Travel insurance

Last updated: 3rd June 2019

Complaints we can help with

Read more about the travel insurance complaints we see most often, and our approach to putting them right. We're still working to make sure we have all the content available, so check back for regular updates to our content.

Change in health

How we can help if you have a complaint relating to a change in your health after taking out your travel insurance policy.

Delay and abandonment

How we can help with complaints about delay and abandonment.

Medical expenses and repatriation

Find out how we can help with complaints about medical expenses and repatriation.

Policy excesses and limits

How we can help with your complaint about travel insurance policy excesses and limits.

Zika virus

How we can help with your complaint if your insurance doesn’t cover cancellations due to concerns about the Zika virus.

How to complain

Bringing a complaint to us is straightforward and won't cost you anything. You can make your complaint:

over the phone, speaking to a member of our team
on this website, using our online complaint form
by post (you can print off a complaint form from this website, or call us and we’ll send you one)

Find out more about how to complain.