Travel insurance
This page contains information about our general approach to complaints about travel insurance. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for consumers about complaints in relation to Covid-19.
Information
If you've been affected by Flybe entering administration
We’re currently monitoring information and advice from our stakeholders regarding Flybe entering administration. The company has advised travellers who had flights booked with them to not travel to the airport unless you have arranged an alternate flight with another company. There is no information yet on the CAA website about how you might be able to claim a refund if you have been affected by Flybe ceasing to trade but we will update this page with more information when it is released.
If you are concerned about how you may be affected, call your travel insurance provider first. Our information below explains more about how we can help if you’re unhappy with their response.
Complaints we can help with
Read more about the travel insurance complaints we see most often, and our approach to putting them right. We're still working to make sure we have all the content available, so check back for regular updates to our content.
How to complain
Bringing a complaint to us is straightforward and won’t cost you anything. Find out more about our process in making a complaint to us.
Information about Covid-19
For guidance specifically about Covid-19, please look at our dedicated page that contains information about complaints in relation to Covid-19.