This page contains information about our general approach to complaints about travel insurance for financial businesses. If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for financial businesses about complaints in relation to Covid-19.
Complaints we deal with
On this page you'll find information about how we approach complaints about travel insurance.
To find out more about how we approach specific types of complaints, choose the relevant area below:
Business support and engagement
As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.
Businesses and consumer advisers can contact our technical desk for general information on how the ombudsman might look at a particular complaint, or for guidance on our rules and how we work.
Information about complaints affected by Covid-19 (coronavirus)
We've put together some information and resources to help explain what to do if you are receiving questions or complaints about a financial product or service that has been caused, impacted or affected by Covid-19.