our technical advice desk
what we do
The technical advice desk’s role is to talk to people involved with resolving complaints - such as businesses, claims handlers and consumer advisers - about complaints that haven't yet been brought to the ombudsman.
We can give general information on how the ombudsman might look at a particular complaint. We also offer guidance on our rules and how we work.
Each year we use our extensive casework experience to give informal advice to hundreds of complaint handlers and consumer advisers to help resolve complaints at an earlier stage.