On this page we publish formal exchanges of correspondence with other organisations that are topical or of general interest.
The handling of complaints during Covid-19 (coronavirus)
In April 2020 we exchanged letters with the FCA to help provide additional clarity for firms on our approach to assessing complaints relating to the range of targeted temporary measures introduced by the FCA to help consumers during the pandemic.
In November 2020 we exchanged letters with the FCA about the FCA’s further temporary measures, and our approach to assessing complaints.
Coronavirus Business Interruption Loan Scheme and Bounce Back Loan Scheme
Covid-19: Letter to insurance companies about business interruption insurance
In May 2020 we wrote to major insurers setting out the implications of the FCA's legal action on our handling of business interruption insurance (BII) complaints. We also invited insurers to share information about the broad range of policies sold, as well as evidence of how they are considering claims. We continue to engage with a range of stakeholders on this issue, including those representing SMEs. Read more about BII in our information for financial businesses.