Our blogs

We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.


Can small businesses use the Financial Ombudsman?

22 January 2024

You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?

Blog SME Jurisdiction

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Helping small businesses resolve complaints

12 January 2023

In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.

Blog SME

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Blog: Helping small businesses with life-changing financial disputes

28 October 2020

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

SME Insights

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Blog: The impact of Covid-19 on financial service complaints and SMEs – what we've seen so far

30 September 2020

Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them. 

SME Insights

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