Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.
We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.
We look at recent banking complaints involving cheques; insurance disputes concerning storm and weather damage and the rise in complaints about PPI.
We look at financial complaints brought to the ombudsman service by students and share a snapshot of our complaint figures for the second quarter of the financial year.
We look at complaints about e-money and share our responses to business feedback about how we can improve our service for them.
We look at financial complaints involving buying, refurbishing or furnishing a home and share a snapshot of our complaint figures for the first quarter of the financial year.
We look at consumer complaints brought by third parties and speak to principal ombudsman and legal director, Caroline Wayman about the recent PPI judicial review.
We share a selection of recent financial complaints involving gadgets and electrical appliances and outline our approach to the awarding of compensation for distress, inconvenience or other non-financial loss.
We look at disputes about how insurance claims are settled and share a snapshot of our complaint figures for the third quarter of the 2010/2011 financial year.
