Ombudsman News

We share a selection of recent financial complaints involving family disputes and difficulties in close personal relationships. We also look at some myths and truths about the ombudsman service.

Insurance Investments Banking

We look at vehicle related com-plaints and banking disputes about the use of power of attorney.

Insurance Consumer Credit Motor Insurance Power of Attorney

We look at disputes involving legal expenses and banking complaints about disputed card transactions.

Insurance Legal Expenses Insurance Disputed Transactions

We look at disputes over the quality of repairs arranged as part of an insurance claim and explain our approach to dealing with complaints involving mortgage underfunding.

Insurance Mortgage underfunding

We share a selection of banking disputes about misapplied credits and look at insurance complaints connected with travel or holidays.

Banking Travel Insurance

We share a selection of recent recession-related insurance cases and look at common misunderstandings about claims made under section 75 of the Consumer Credit Act.

Insurance Consumer Credit Section 75

We look at banking, insurance and investment complaints from consumers living in rural communities. We focus on the outreach work we do, to ensure the ombudsman service is open to everyone.

Banking Insurance Investments

We look at recent banking complaints involving “set off” and investment disputes involving property funds, deferral periods and market value reductions.

Banking Property Funds

We look at complaints involving people who are in financial difficulties and insurance disputes concerning domestic plumbing and heating emergencies.

Financial Difficulties Home Emergency Insurance Service Agreements