Beware ‘ghost broker’ scams this Halloween
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Half-yearly complaints data: H1 2024
25 October 2024
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Five common myths about 'Section 75'
24 October 2024
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
Problems with wedding insurance?
17 October 2024
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
How car modifications affect your insurance cover
1 October 2024
Modifications to your car can affect your insurance, whether it’s adding tinted windows, changing the alloy wheels or upgrading the exhaust system. Learn what to watch for, common complaints we see and how we can help.
StepChange’s Connected 2024 conference: full speech from Abby Thomas
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.