Quarterly complaints data: Q1 2024/25
29 August 2024
View quarterly product complaints and services data about complaints received between April and June 2024.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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The Consumer Duty one year on: full speech from Abby Thomas
1 August 2024
Read the full speech, given by Abby Thomas at an FCA event to mark the first anniversary of the Consumer Duty.
Quarterly complaints data: Q4 2023/24
12 July 2024
View quarterly product complaints and services data.
Annual complaints data and insight 2023/24
12 June 2024
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
Half-yearly complaints data: H2 2023
1 May 2024
Our data on the number of complaints received about individual financial businesses between July and December 2023.
Quarterly complaints data: Q3 2023/24
1 March 2024
Complaints about products received during the third quarter (October to December) of 2023/24.