Quarterly complaints data: Q2 2021/22
24 November 2021
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Awards for distress and inconvenience – what businesses need to know
13 October 2021
In this blog, our Principal Ombudsman and Director of Investigation explains that we’ve refreshed our guidance on making awards for distress or inconvenience. Our approach hasn’t changed, but our stakeholders tell us that more detailed guidance will help financial businesses and their customers reach a fair outcome.
Quarterly complaints data: Q1 2021/22
24 September 2021
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Half-yearly complaints data: H1 2021
24 September 2021
The data on this page covers January to June 2021. We publish complaints data every six months about financial businesses.
Putting things right by giving something back
29 July 2021
Caroline Nugent, Director of Human Resources at the Financial Ombudsman Service, shares some of the ways we're living out our values of fairness and sustainability by partnering with organisations in support of the vital work they do.
Annual complaints data and insight 2020/21
26 May 2021
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.