Common myths about 'Section 75'
24 October 2024
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Problems with wedding insurance?
17 October 2024
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Car modifications and insurance
1 October 2024
Modifications to your car can affect your insurance – share information about how car modifications can affect insurance policies, the types of complaint we’ve seen and how we can help.
StepChange’s Connected 2024 conference: full speech from Abby Thomas
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Quarterly complaints data: Q1 2024/25
29 August 2024
View quarterly product complaints and services data about complaints received between April and June 2024.
The Consumer Duty one year on: full speech from Abby Thomas
1 August 2024
Read the full speech, given by Abby Thomas at an FCA event to mark the first anniversary of the Consumer Duty.
