We’re extending the trial of our ‘proactively settled’ complaint category to 2024
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
Filter
Half-yearly complaints data: H2 2022
22 March 2023
Our data on the number of complaints received about individual financial businesses between July and December 2022.
Quarterly complaints data: Q3 2022/23
15 February 2023
The data on this page covers October to December 2022 (Q3 2022/23).
Quarterly complaints data: Q2 2022/23
2 November 2022
Our complaints data on financial products and services between July and September 2022.
Half-yearly complaints data: H1 2022
22 September 2022
The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
Quarterly complaints data: Q1 2022/23
7 September 2022
Our complaints data on financial products and services between April and June 2022.
