We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
22 September 2022
The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
7 September 2022
Our complaints data on financial products and services between April and June 2022.
28 June 2022
The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
28 June 2022
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
12 April 2022
Our data on the number of complaints received about individual financial businesses between July and December 2021.
22 February 2022
Our complaints data on financial products and services between October to December 2021.
