We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
21 January 2022
Nicola Wadham, Chief Information Officer, outlines the digital and technology changes taking place at the Financial Ombudsman Service and why it’s an exciting time to be leading the work on our IT strategy and systems.
13 January 2022
Paul Whiteing, Lead Ombudsman and Director of Investigations Casework, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.
24 November 2021
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
13 October 2021
In this blog, our Principal Ombudsman and Director of Investigation explains that we’ve refreshed our guidance on making awards for distress or inconvenience. Our approach hasn’t changed, but our stakeholders tell us that more detailed guidance will help financial businesses and their customers reach a fair outcome.
24 September 2021
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
24 September 2021
The data on this page covers January to June 2021. We publish complaints data every six months about financial businesses.
