Our insight

We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q3 2023/24

1 March 2024

Complaints about products received during the third quarter (October to December) of 2023/24.

Q3 data Data and Insight Complaints data Product complaints data

14 December 2023

The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.

Complaints data Q2 data Data and Insight Banking Product complaints data

14 September 2023

The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.

Data and Insight Q1 data Complaints data Product complaints data

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data Product complaints data

2 November 2022

Our complaints data on financial products and services between July and September 2022.

Complaints data Data and Insight Q2 data Pre-paid funeral plans Product complaints data

7 September 2022

Our complaints data on financial products and services between April and June 2022.

Complaints data Data and Insight Q1 data Fraud and scams Investments Product complaints data

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