Annual complaints data and insight 2025/26
21 May 2026
Our annual complaints data is a review of our work over the course of the financial year 2025/26.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Annual complaints data and insight 2024/25
2 July 2025
Our annual complaints data is a review of complaints over the course of the financial year 2024/25.
Annual complaints data and insight 2023/24
12 June 2024
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
Annual complaints data and insight 2022/23
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
Annual complaints data and insight 2021/22
28 June 2022
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
Annual complaints data and insight 2020/21
26 May 2021
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
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