The data on this page covers January to March 2023 (Q4 2022/23).
Our quarterly updates on financial products and services include the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Between January and March 2023, we received 81,457 new enquiries and 48,499 new complaints about financial products. On average we upheld 37% of the complaints resolved in this quarter. The most complained-about product was current accounts, followed by credit cards.
Our Q4 2022/23 trends in more detail
The top five most complained-about products
- Current accounts – 8,152
- Hire purchase (motor) – 4,414
- Credit cards – 4,293
- Car or motorcycle insurance – 3,741
- First charge mortgage – 1,989
About this data
We publish complaints data on financial products and services every quarter and updates on business complaints data every six months. Our quarterly updates on financial products and services include the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
For information on the complaints we received about claims management companies (CMCs), please see our CMC quarterly data.
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In each release of quarterly data (about both financial products and relating to complaints about claims management companies), we publish the number of new enquiries and new complaints received in the period, together with the number of ombudsman referrals and the percentage of cases upheld in favour of the customer.
We publish data about products and services where we have received at least 10 new complaints in the reporting period. Products and services where we have received at least one, but fewer than 10 new complaints, are denoted as “<10”. We publish an uphold rate where we have resolved 30 or more complaints about the relevant product or service in the period. We no longer publish a separate overall and non-PPI uphold rate: the substantial fall in PPI complaint volumes makes that less informative than previously.
From Q1 2022/23 our taxonomy has reflected some changes enabling us to provide more insight into the types of complaints we receive. Find out more about the changes to our taxonomy.
