Mike complained to us when he was involved in a road accident and his insurer accepted an equal split of liability.
Mike was involved in an accident at a roundabout. His insurer accepted an offer from the other driver’s insurer to split responsibility 50/50, but Mike thought this was unfair and made a complaint. Unhappy with the insurer’s final response, he contacted our service and made a complaint.
What we said
We looked at the evidence the insurer had used. The other driver had denied responsibility – and neither a loss adjuster nor an engineer had been able to decide who was responsible.
In the circumstances, we thought the insurer’s decision to accept a 50/50 offer was reasonable and didn’t uphold Mike’s complaint.
The claim would be recorded as a “fault” claim as the insurer was unable to recover all the costs.
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