1. Home /
  2. Decisions and case studies /

Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

Filter

Property left empty due to owner’s illness but claim still rejected

We were asked to look into Zena's rejected claim after a burst pipe caused damage in her home. Her insurer rejected her claim, as they said that she had left her home unoccupied for over a year.

Buildings insurance

Read more 

Minaret damage: design fault or storm damage?

We looked into a complaint from a mosque when their minarets were damaged after a storm, but their insurer denied their claim.

Storm Damage Buildings insurance Insurance

Read more 

Fair outcome for storm damage dispute

After a storm, Andrew and Glenda discovered their roof had been damaged. But their insurer turned down their claim, saying the damage was from wear and tear.

Storm Damage Insurance Buildings insurance

Read more 

Insurer refuses storm damage claim – our investigation shows wind was indeed the cause

Iris got in touch with us because she felt that her insurer's reason for turning down her claim after storm damage was unfair.

Buildings insurance Insurance

Read more 

Finding a solution when neighbour refuses to discuss structural damage

Bryony got in touch with us when her neighbour's reluctance to agree to planned work on their property was giving her cause for concern.

Buildings insurance Insurance

Read more 

Unassembled conservatory damaged in storm – is it contents or a building?

When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.

Buildings insurance Insurance

Read more 
Previous 3 of 3