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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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A customer complains about the way her bank took money from her current account to meet a loan repayment

Shelley had a current account and loan with her bank. When the bank took money from her current account for a loan repayment, she complained that it created a number of difficulties for her.

Banking Consumer Credit

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I was in a car accident and now I’m worried because I can’t make my loan payments

Catherine contacted her lender to say she’d been in hospital the day her loan was due, and that she’d need more time.

Consumer Credit

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The business won’t repair my hire-purchase phone

Bella contacted us about the mobile phone she’d taken on a hire-purchase agreement.

Hire Purchase Consumer Credit

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Consumer complains that bank refused to stop repayments to payday lender

Clare gave her debit card details to the lender so they could take the repayment from her account at the end of the month. But as the repayment date approached, Clare realised she had less money than she’d thought. She asked her bank to stop the repayment leaving her account.

Payday Lending Consumer Credit

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