Case studies

Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.

Repairs Motor Insurance Distress and inconvenience Up to £100

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Contents insurance Insurance Distress and inconvenience Up to £100

George got in touch after asking his mortgage lender for a payment holiday, and noticed that the lender had spelt his name wrong in some of their correspondence to him.

Mortgages Distress and inconvenience Up to £100

Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.

Pet Insurance Insurance Distress and inconvenience Up to £100

Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.

Banking Distress and inconvenience Up to £100

Mina asked a CMC to make a claim for mis-sold PPI on behalf of her late mother – but despite not receiving redress from her bank, the CMC kept contacting her asking for its share, and then closed her case.

PPI Distress and inconvenience CMC

Geraldine made significant losses on a spread-betting platform. She believed the platform was making money by getting referrals from a workshop that taught poor trading strategies. We didn’t find evidence that the platform gained from clients’ losses.

Investments Distress and inconvenience

Nadia was forced into being a guarantor on a loan by a relative, but when she told the lenders, they didn't help her. So she came to us for help.

Distress and inconvenience Consumer Credit

Rosie got in touch with us when the roof blinds she ordered were not fit for purpose, and the business wouldn’t give her a refund.

Consumer Credit Distress and inconvenience