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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Fraudsters convince a customer to move his money into a ‘safe’ account

After giving his card details to a fraudster posing as his telecoms provider, Terry called his bank to cancel his card. Soon after he received a second fraudulent call, this time persuading him he needed to transfer his money to a ‘safe’ bank account.

Banking Fraud and scams

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A customer notices cash withdrawals she doesn't recognise

When Jacinda noticed two large withdrawals on her monthly statement, she called her bank to report them as fraudulent.

Fraud and scams Banking Disputed Transactions

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Bank said victim of text message scam was grossly negligent and won't refund lost money

Brian contacted us after his bank refused to refund him £7,000 stolen from his account in a text message scam.

Banking Fraud and scams

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