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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Minaret damage: design fault or storm damage?

We looked into a complaint from a mosque when their minarets were damaged after a storm, but their insurer denied their claim.

Storm Damage Buildings insurance Insurance

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Fair outcome for storm damage dispute

After a storm, Andrew and Glenda discovered their roof had been damaged. But their insurer turned down their claim, saying the damage was from wear and tear.

Storm Damage Insurance Buildings insurance

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Insurer refuses storm damage claim – our investigation shows wind was indeed the cause

Iris got in touch with us because she felt that her insurer's reason for turning down her claim after storm damage was unfair.

Buildings insurance Insurance

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Consumer questions loss adjuster's valuation after fire

When Bryan’s home was damaged by an electrical fire, he got in touch with us as he felt the loss adjuster’s valuation was wrong.

Insurance Valuations

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Couple complain about their contents insurance after expected payment is reduced

After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.

Contents insurance Insurance Distress and inconvenience Up to £300

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Insurer doesn't give enough information on using online valuation calculator

Janina got in touch with us when her insurer wouldn't pay on her claim. This was after she had taken their advice on using an online valuation calculator.

Insurance Valuations

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Finding a solution when neighbour refuses to discuss structural damage

Bryony got in touch with us when her neighbour's reluctance to agree to planned work on their property was giving her cause for concern.

Buildings insurance Insurance

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Unassembled conservatory damaged in storm – is it contents or a building?

When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.

Buildings insurance Insurance

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Burglary victim complains after insurer voids policy for under insurance

Andrea asked us to get involved when her insurance company cancelled her policy and refunded her premiums. This was after she had put in a claim for £120,000 worth of jewellery that had been stolen from her home.

Insurance

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