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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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A consumer complains after their bank incorrectly sent statements to their abusive ex-partner’s address

Alex complained about their bank's response, after finding out it had been incorrectly sending bank statements to the address of Alex's abusive ex-partner.

Distress and inconvenience Up to £1,500 Banking

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A director refers her complaint to our service several months after our time limit

Joan sends us her complaint about her company’s bank several months after our time limit.

Time limits Banking Exceptional circumstances

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Business complains after bank closes the wrong account

After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help. 

Banking SME Distress and inconvenience Up to £1,500

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Consumer brings complaint after bank refuses to refund lost money taken from him

Jamal came to us for help after he lost £50,000 over nine months. He said this was due to a third party and his bank had said it wouldn't refund him. Jamal thought this was unfair, and said the problem had had a significant impact on his physical and mental health.

Banking Distress and inconvenience Up to £1,500

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Consumer complains after a fraudster tricks her into transferring funds from her bank account

When Anna realised she'd been tricked into sending thousands of pounds to a fraudster, she told her bank she'd been a victim of fraud. But when her bank said it wasn’t responsible, she came to us for help.

Banking Fraud and scams Distress and inconvenience Up to £750

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Consumer complains after bank closes her account instead of twin sister's

Geraldine came to us after her bank had mistakenly closed her bank account instead of her twin sister's.

Banking Distress and inconvenience Up to £300

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Consumer complains after payments for her credit card have been missed

Samaira got in touch after she'd noticed on different occasions that payments for her credit card hadn't gone out from her bank account and she'd had to get in touch herself to make sure the payments were made.

Banking Credit Cards Distress and inconvenience Up to £300

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Small business complains about customer service received from bank

A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.

Banking SME Distress and inconvenience Up to £100

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Consumer wants compensation when his local bank branch was closed

Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.

Banking Distress and inconvenience Up to £100

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