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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer was sold a car battery he didn’t need

Gary was unhappy that he was unnecessarily sold a battery after his car broke down, following advice from his breakdown cover provider. He asked us to look into the complaint.

Breakdown cover Motor Insurance

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Consumer’s car was damaged by breakdown cover patrol mechanic

Margot complained to us after her breakdown cover provider didn’t agree that they’d caused damage to her car.

Breakdown cover Motor Insurance

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Consumer not told she already has breakdown cover

Katie complained to us as she was unhappy that she wasn’t told that she already had a policy when taking out a new policy over the phone.

Motor Insurance Breakdown cover

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