Browse our case studies to find out more about who we've helped, and what we've done.
Consumer complains after being rejected a payment deferral on their mortgage
Consumer unhappy mortgage lender refused to extend a reduced payment arrangement
Consumer unhappy that her lender refused to switch mortgage to interest only after losing her job
A consumer says options were not explained when she wanted to exit a hire purchase agreement early because of financial difficulties
Consumer complains about distress from credit company over outstanding balance
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.