Case studies

When Victor opened his spread-betting account, he thought his deposit was the most he could lose. Three days later, he was in more debt than he could pay back.

Gambling Investments

A consumer asked a business to close his trading account to stop him dealing online. But he was disappointed with what the business did next, so came to us.

Gambling

Sunita asked for our help with a complaint, saying her bank had failed to properly safeguard her when she started using her credit card to place online bets while in hospital. Sunita explained that at the time she was very unwell and had been sectioned under the mental health act.

Gambling Credit and borrowing money

Terry opened a new current account with his bank – he already held several other current and savings accounts with the same bank and, not long after opening the new account, began using it for a high volume of gambling transactions.

Gambling Credit and borrowing money Distress and inconvenience Up to £750

Alex asked for our help with a complaint after a lender irresponsibly sold him a guarantor loan, whilst he also had several other debts with other lenders. On top of this, he was also gambling heavily, spending beyond his financial means.

Gambling Credit and borrowing money

Ivanna made a complaint to us after she applied to her bank for three loans but found it difficult to repay these due to her gambling addiction.

Gambling Credit and borrowing money