Browse our case studies to find out more about who we've helped, and what we've done.
Lex’s ISA investments were worth less by the time her bank sold them
Consumer complains on missed bonuses because of delay to opening account
Consumer complains that online banking wasn't clear enough for opening a Lifetime ISA
Unexpected withdrawal charge from transferring money to different ISA types
Customer loses bonus from Lifetime ISA when they cashed it in
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.