Browse our case studies to find out more about who we've helped, and what we've done.
Critical illness too narrowly defined by insurer
Upset consumer complains after income protection is wrongly terminated by insurer
Tomasz’s insurer declined his income protection claim – saying he’d misrepresented his medical history
Self-employed consumer’s income protection complaint rejected under limitation of benefit provision
Consumer, unable to work, entitled to benefits despite insurer’s decision
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.