Browse our case studies to find out more about who we've helped, and what we've done.
Upset consumer complains after income protection is wrongly terminated by insurer
Tomasz’s insurer declined his income protection claim – saying he’d misrepresented his medical history
Option meant to protect against inflation saw customer lose out
Self-employed customer’s complaint rejected under limitation of benefit provision
Insurer refuses claim based on ‘profit not turnover’ assessment
Customer, unable to work, entitled to benefits despite insurer’s decision
Architect suffering mental ill health complains about insurer’s claim refusal
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.