Case studies

Helen came to us when her insurer wouldn't pay out on her claim because her heart condition didn't exactly match their definition.

Income Protection

After her income protection payments stopped because her insurer thought she no longer met the criteria, Ciara appealed the decision and was able to change the insurer's mind. But she came to us because of how they handled her situation and the considerable stress it caused.

Income Protection Distress and inconvenience Up to £750

Tomasz’s insurer declined his income protection claim and cancelled his policy, telling him he’d misrepresented his medical history. We found he hadn’t given the insurer the information it had asked for – and that it wouldn’t have covered him if he had.

Insurance Income Protection

Phil claimed on his income protection policy when a repetitive strain injury meant he couldn't work as before, but a review of his accounts then stopped the benefit. We took a look to make sure the decision was fair.

Income Protection

After developing a back condition, Gordon wasn't able to continue doing his job. But his insurer stopped paying his benefit when he failed a functional capacity test.

Income Protection

When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.

Income Protection Insurance